Hatfield Jaguar jobs in United Kingdom

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
  
• Contributory workplace pension scheme
• Our industry-leading Family Leave Policies ensure youre supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, thats why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Hatfields? Earn rewards through our internal referral scheme

• Be able to effectively manage your time ensuring that you are prepared for the day ahead.
• You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability.
• Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment.
• You are expected to upsell clients additional products such as any identified work from the EVHC, services, & service plans.
• Actively listen to clients concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix.
• Process client information and vehicle details accurately in our systems.
• Process and invoice warranty claims, ensure accurate documentation, timely submission and compliance with company with company and manufacturer guidelines. Maintain detailed records and follow up on outstanding claims.
• Keep clients updated of progress throughout the repair process.
• Coordinate with workshop controller to ensure timely completion of repairs.
• Produce accurate invoices detailing the work carried out.
• Ensure that clients are completely satisfied post visit.
• Be competent in handling client complaints and objections.
• Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.

About You

To succeed as a Service Advisor, you will:

• Have experience in a customer-facing role, ideally within automotive or aftersales
• Demonstrate excellent communication and relationship-building skills
• Be able to manage workload effectively while maintaining KPIs
• Be confident upselling services, repairs, and service plans
• Thrive in a fast-paced environment and stay organised under pressure
• Be IT literate and comfortable using internal systems
• Hold a full UK driving licence
• Be able to pass a satisfactory DBS check

If youre passionate about delivering exceptional customer service and want to build a career with a prestigious automotive brand, wed love to hear from you.

Apply today and join the Hatfields Jaguar Land Rover Hull team.