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    • This is not a desk-based role.
    • Welcome guests warmly and confidently on arrival.
    • Manage reservations, walk-ins and waiting lists during service.
    • Prepare and serve cocktails, wines, beers and soft drinks to Hawksmoor standards.
    • Deliver engaging, knowledgeable and friendly service at the bar.
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    • This is a hands-on role for someone organised, technically strong and happy to get involved in every stage of the design process, from drawing packages and FF&E…
    • You’ll be actively welcoming guests, managing the reservations desk during service, coordinating cloakroom and seating, and working closely with floor teams to…
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    • You’ll work closely with the wider kitchen team to ensure every dessert leaving the pass meets Hawksmoor standards.
    • Free team meals on shift.
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    • As a Kitchen Porter at Hawksmoor, you’ll be a vital part of the kitchen team, helping keep everything clean, organised and running smoothly.
    • You'll work closely with the Wine Manager to drive wine sales, maintain outstanding standards, and support the continued growth of the wine programme in one of…
    • Support the Restaurant Manager in the day-to-day running of the restaurant.
    • Lead shifts on the floor, setting standards and creating a positive, welcoming…
    • As Senior Sous Chef at Hawksmoor, you’ll be a key leader within the kitchen, working closely with the Head Chef to deliver exceptional food, develop a high-…
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    • This is a hands-on role for someone who combines strong technical ability with calm leadership and a passion for consistently high standards.
    • As Reservations Manager at Hawksmoor, you’ll lead the reservations and host function, ensuring every guest journey is smooth, welcoming and well managed from…
    • Deliver exceptional wine service and pairings across the restaurant floor.
    • Guide guests through the wine list with enthusiasm, knowledge and genuine hospitality…
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    • You’ll combine creativity and leadership with a deep understanding of guest experience, working with the team to deliver an exceptional bar operation that’s…
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    • Cook steaks and grill items to Hawksmoor standards.
    • Control timing, temperature and consistency on the grill.
    • Work closely with the pass and wider kitchen team…
    • This is a senior, hands-on leadership role for someone who loves being on the floor, developing people and running a busy restaurant to the highest standards.

Job Post Details

Reservationist - job post

Hawksmoor
3.2 out of 5 stars
London
Up to £16.99 an hour - Full-time

Job details

Pay

  • Up to £16.99 an hour

Job type

  • Full-time

Location

London

Benefits

Pulled from the full job description

  • Referral programme
  • Discounted or free food

Full job description

Reservationist
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.

As a Reservationist at Hawksmoor, you’ll be right at the heart of the guest experience. This is not a desk-based role. You’ll be welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to keep service running smoothly. You’ll be a key part of how we deliver warm, generous hospitality from the very first hello.

What You’ll Do
  • Welcome guests warmly and confidently on arrival
  • Manage reservations, walk-ins and waiting lists during service
  • Seat guests and manage the flow of the restaurant to support smooth service
  • Oversee cloakroom and guest arrivals during busy periods
  • Communicate clearly with managers, floor teams and the kitchen
  • Support the floor team by helping set and reset tables and assist service when needed
  • Handle guest enquiries in person, by phone and email with care and professionalism
Who You Are
  • Naturally friendly, confident and great with people
  • Comfortable working in a fast-paced, busy restaurant environment
  • Organised, calm and able to think on your feet
  • A reliable team player who enjoys being part of a close-knit team
  • Previous hospitality or customer-facing experience is helpful but not essential, full training provided
Our Values
Welcome Everyone - We create warm, inclusive spaces where people feel genuinely welcome.
Work Hard and Be Nice to People - We set high standards and treat each other with kindness and respect.
Hit Hawksmoor Standards - We care deeply about quality and consistency every day.
Keep Evolving - We stay curious, open to feedback and always looking to improve.

Benefits
  • Tronc paid for every hour you work, including holidays and breaks
  • Free team meals on shift
  • 50% off food at Hawksmoor for you and your loved ones
  • Paid overtime on salaries
  • Income protection and death in service cover
  • Paid annual volunteer days
  • Stream early wage access and financial wellbeing tools
  • Referral bonuses from day one
  • Exclusive savings on travel, shopping and experiences
  • Restaurant welfare budget for snacks, drinks and support
  • Full training and development with clear progression opportunities

We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.

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