Head of Catering Catering Manager jobs

Catering Manager - Patient Dining & Retail Services

Ealing, London | Salary: £48,600 | 40 Hours per Week | 5 Days over 7

Join Our Team

We are looking for an experienced Catering Manager to lead the delivery of high-quality Patient Dining and Retail Catering Services within a busy healthcare environment in Ealing.

This is an exciting opportunity for a catering professional with strong operational, food safety, retail, and people management experience. Working closely with NHS stakeholders, you will ensure patients, visitors, and staff receive safe, nutritious, and high-quality food and beverage services while maintaining the highest standards of compliance, hospitality, and customer service.

Key Responsibilities

• Lead the day-to-day operation of patient dining and retail catering services.
• Ensure compliance with HACCP, food safety legislation, allergen management, and NHS food standards.
• Monitor food quality, temperature controls, cleanliness, and hygiene standards across patient dining and retail outlets.
• Drive excellent patient, visitor, and staff satisfaction through efficient and consistent service delivery.
• Recruit, train, develop, and motivate catering teams to achieve operational excellence.
• Build and maintain strong relationships with NHS clients, colleagues, and key stakeholders.
• Manage staffing levels, resources, and rotas to support service delivery across multiple catering operations.
• Oversee retail performance, ensuring attractive food offers, excellent customer service, and achievement of sales targets.
• Control food, labour, and operational costs to achieve financial and commercial objectives.
• Ensure all health and safety, infection prevention, and company compliance standards are met.
• Monitor and report on key performance indicators (KPIs), service standards, and customer feedback.
• Identify opportunities for continuous improvement, innovation, and service development.

About You

• Previous management experience within healthcare, hospital catering, retail catering, or large-scale food service operations.
• Strong knowledge of HACCP, food hygiene regulations, allergen management, and compliance requirements.
• Experience managing both patient dining services and retail catering operations.
• Excellent leadership, people management, and team development skills.
• Strong communication and stakeholder management abilities.
• Commercially aware with experience managing budgets, sales performance, and KPIs.
• Proficient in Microsoft Office and general IT systems.
• Passionate about delivering exceptional customer service and enhancing the catering experience for patients, visitors, and staff.

What We Offer

• Contributory pension scheme
• Career development and training opportunities
• Digital GP and healthcare benefits
• Retail, travel, and leisure discounts
• Supermarket savings and employee rewards
• Cinema discounts
• Health, wellbeing, and fitness programmes

Apply Today

If you're passionate about delivering safe, high-quality catering services and have the leadership skills to drive standards across both patient dining and retail operations, we'd love to hear from you.

Join us in Ealing and play a key role in creating an outstanding food service experience for patients, visitors, and staff every day.