Hedge Cutting jobs in Hunstanton

An award-winning landscaping and grounds maintenance company is growing and looking for a Programme Manager to oversee an impressive portfolio of contracts across commercial estates, business parks, public spaces, and facilities management accounts, throughout East Anglia.

The Programme Manager will be responsible for managing large multi-site contracts, client relationships, operational performance, monitoring KPIs, workforce planning and resource allocation to ensure the programme of works throughout every contract are delivered safely, efficiently, and to the highest standards while driving customer satisfaction, profitability, and long-term client partnerships.

This role will suit an individual with corporate, office-based experience ideally in landscaping and grounds maintenance. Industry knowledge is essential to the day-to-day role to enhance internal relationships with the core team and workforce across the portfolio, and for excellent client management.

Key Responsibilities

• Act as the main point of contact for clients and Facilities Management partners, building strong and lasting relationships.
• Lead regular client meetings, including performance reviews and quarterly business reviews.
• Manage client queries, complaints, and service requests, ensuring excellent customer service.
• Identify opportunities for contract growth and additional services.
• Ensure contracts are delivered in line with agreed specifications, KPIs, service standards, and budget requirements.
• Monitor contract performance and profitability, delivering improvements where required.
• Conduct regular site visits, audits, and inspections to maintain service excellence.
• Lead the mobilisation and successful implementation of new contracts.
• Develop and manage Planned Preventative Maintenance (PPM) schedules and operational work programmes.
• Deploy employees, equipment, and resources to meet operational and seasonal demands.
• Oversee the safe and effective delivery of grounds maintenance services, including grass cutting, hedge maintenance, weed control, tree works, winter maintenance, planting, and landscape enhancement projects.
• Lead, motivate, and support Supervisors and Grounds Maintenance Operatives.
• Conduct performance reviews, toolbox talks, and training activities.
• Promote a positive safety culture and high standard of work.
• Support recruitment, onboarding, and employee development.
• Ensure compliance with all health, safety, environmental, and quality standards.
• Oversee risk assessments, safe systems of work, equipment inspections, and training compliance.
• Produce regular contract performance reports covering KPIs, operational achievements, customer feedback, and improvement plans.
• Investigate incidents and implement corrective actions where required.
• Monitor budgets, staff, plant, and material costs.
• Identify efficiencies and cost-saving opportunities while maintaining service quality.
• Support forecasting, budget planning, and cost control across the contract portfolio.

Requirements

• Proven experience managing grounds maintenance, landscaping, facilities management, or environmental services projects, programmes, accounts or contracts.
• Strong client relationship and stakeholder management skills, with experience working with commercial clients and Facilities Management companies.
• Experience leading operational teams across multiple sites and managing service delivery to agreed standards.
• Excellent planning, scheduling, and organisational skills, with the ability to manage competing priorities effectively.
• Good understanding of grounds maintenance operations and seasonal maintenance programmes.
• Experience managing contracts including performance, budgets, and profitability
• Strong communication, report writing, and presentation skills.
• Proficient in Microsoft Office, including Excel, Word, and Outlook.
• Proactive, customer-focused, and solution-oriented approach.
• Strong leadership skills with the ability to motivate and develop teams.
• Full UK driving license.

Desirable Industry Qualifications

• IOSH Managing Safely, NEBOSH, or other relevant Health & Safety qualification.
• Horticultural, Grounds Management Association (GMA), or contract management qualification.
• Experience using CAFM or workforce scheduling systems.

What's on Offer

• Salary £35,000 - £39,000 (depending on experience)
• Mobile phone and laptop
• Pension scheme
• Generous annual leave entitlement
• Ongoing training and professional development opportunities
• The opportunity to join an award-winning and growing business with excellent long-term career prospect
• The Programme Manager can be based at the head office or additional sites depending on location. This will be discussed upon application.
• To start immediately

Please note that a full job description will be provided to successful applicants at the next stage.

Pay: £35,000.00-£39,000.00 per year

Work Location: In person