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Help Desk Specialist jobs in West Molesey KT8

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Job Post Details

Desktop Analyst
Huxley§
London
£30,000 a year
Permanent
Apply on company site

Job details

£30,000 a year
Company pension, Company events
Permanent
Monday to Friday
London

Full job description

1st / 2nd Line Support Analyst We are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues. Key Responsibilities
  • Provide 1st and 2nd line IT support to end users
  • Troubleshoot hardware, software and connectivity issues
  • Manage user accounts, passwords and permissions
  • Set up laptops, desktops and mobile devices
  • Log and manage incidents through the ticketing system
  • Escalate more complex issues where required
Technologies
  • Windows 10 / 11
  • Microsoft 365
  • Active Directory
  • Entra ID / Azure AD
  • Microsoft Intune
  • Microsoft Teams and Outlook
  • Basic networking, VPN and connectivity
  • Laptop and desktop hardware
Requirements
  • 1 year experience in a 1st Line, Service Desk or Desktop Support role
  • Good understanding of the Microsoft technology stack
  • Basic Active Directory and user administration experience
  • Confident troubleshooting Windows and Microsoft 365 issues
  • Good communication and customer service skills
  • Keen to develop into a stronger 2nd Line Support position
Logistics
  • Monday - Friday (40 hours a week)
  • London, Mayfair
  • Onsite
Benefits
  • Salary £28,000 - £35,000 depending on experience
  • Health and wealth benefits
  • Private company pension
  • Social events
  • Volunteering and community engagement opportunities
To find out more about Huxley, please visit www.huxley.com Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
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