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Helpdesk Administrator jobs in West Molesey KT8

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    • Experience: 2–3 years of experience working within an MSP helpdesk environment at a 2nd line level.
    • Technical Support (70%): Provide high-level 1st and 2nd…
    • You'll play a key role, ensuring the continued high performance of many of our business-critical systems, as well as looking for improvements, developing the…
    • Previous helpdesk, scheduling, or coordination experience (non-IT).
    • Have you previously worked in a helpdesk, operations, or coordination role where you…
    • The ideal candidate will be responsible for providing exceptional technical support to our customers, ensuring that all IT systems and applications function…
    • Salary/Rate: £32-40k/annum - full time (or pro rata thereof)*.
    • Employment Type: Full time Monday-Friday with flexible UK-based working patterns covering UK,…
    • Management and support of IT equipment and phones for all staff.
    • Being the first point of contact and support for all IT issues that arise.
    • Providing first class end user support to colleagues across their global locations.
    • Assist with testing of network connectivity.
    • Service Desk Analyst (1st Line Support).
    • This is an excellent opportunity for someone with previous IT support experience who is looking to develop their…
    • We are seeking a highly skilled and motivated IT Support Team Leader to oversee and coordinate our IT support operations.
    • Pension plan if opted in.
    • Work collaboratively with Team Leaders, administrators, assessors, and wider stakeholders.
    • With over 45 years of experience, Remtek remains constantly aware of…
    • Location: Hybrid working - Becrypt Head Office/Home Working with Occasional Customer Site Visits.
    • Job Purpose: Becrypt is seeking a motivated and customer-…
    • 1.1 Provide first-line technical support via the helpdesk, resolving incidents and service requests in line with agreed service levels.
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Job Post Details

Service Desk Analyst - job post

Datek Solutions
Slough SL3 6EP•Hybrid work
£35,000 a year - Full-time

Job details

Pay

  • £35,000 a year

Job type

  • Full-time

Location

Slough SL3 6EP•Hybrid work

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • Cycle to work scheme
  • On-site parking

Full job description

Join a boutique Managed Service Provider with a 28-year track record of doing things differently. We prioritize "doing it right" over "doing it fast" and believe in a high-autonomy environment where common sense always takes priority over rigid processes.

If you are an experienced technician looking to step away from micromanagement and into project design and implementation, this is your next career move.

Duties & Responsibilities

  • Technical Support (70%): Provide high-level 1st and 2nd line desktop support to a diverse client base of 25–250 users.
  • Proactive Management (15%): Maintain and optimize monitoring systems to identify and resolve issues before they impact the client.
  • Project Engineering (5%): Get hands-on with server migration projects and infrastructure upgrades.
  • Consultancy & Design (5%): Assist in the full lifecycle of IT solutions, from initial pre-sales and whiteboarding to final delivery.
  • On-site Engagement (5%): Occasional travel to client sites to provide a professional, face-to-face technical presence.
  • Knowledge Sharing: Participate in technical "whiteboard sessions" with senior engineers to solve complex problems and improve site documentation.

Requirements

  • Experience: 2–3 years of experience working within an MSP helpdesk environment at a 2nd line level.
  • Technical Proficiency: Strong troubleshooting skills across Office 365, Azure, Windows Server, and Desktop environments.
  • Infrastructure Knowledge: Proven experience with networking technologies, Veeam backup solutions, and Sophos Anti-Virus.
  • Ownership: A self-starter mentality with the ability to manage your own workload and take tasks from start to completion.
  • Professionalism: Excellent communication skills, a well-presented demeanor, and a "safe pair of hands" approach to client care.
  • Mobility: A valid driving license is essential for occasional site visits along the M4 corridor and London.

Why Join Us

  • True Work-Life Balance: We insist on full lunch breaks and leaving on time to ensure you stay refreshed and motivated.
  • Zero Micromanagement: We trust our staff to manage their own time and workload without being watched over.
  • Professional Growth: Direct exposure to the complete project lifecycle, including pre-sales, design, and implementation.
  • Mentorship Culture: Work directly with senior engineers who are encouraged to share knowledge and train staff.
  • Low-Pressure Environment: We focus on quality outcomes and long-term solutions rather than rushing through arbitrary KPIs.
  • Stable Boutique Setting: Benefit from the security of a long-standing business with the flexibility of a small, friendly team.

Job Type: Full-time

Pay: £35,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Slough SL3 6EP: reliably commute or plan to relocate before starting work (required)

Experience:

  • MSP: 2 years (required)

Work Location: Hybrid remote in Slough SL3 6EP

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