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1st Line Support Technician - job post

Baker Ross Ltd
2.9 out of 5
£22,000 - £25,000 a year - Permanent, Full-time

Job details

Here’s how the job details align with your profile.


  • £22,000 - £25,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday



Pulled from the full job description

  • On-site parking

Full job description

If you’re looking for a chance to develop your skill set with a market-leading name - this is it. Not only does this position offer the chance to join a fantastic team, but for the right person, there is ample scope for career development.

As a 1st Line Support Technician, you will be responsible for helping to maintain and support the continuously growing company’s network and I.T. infrastructure. Your role will encompass troubleshooting and diagnosing computer hardware and software issues, assisting employees with IT-related problems, Windows & MAC support, and printer support.

This is a full-time, in-house position, with the option to work one day at home after a probationary period.

Your main duties will include:

  • Providing 1st line support to our users.
  • Serving as the first point of contact for IT support and responding to incidents and requests logged in the company Helpdesk System.
  • Prioritising incidents and requests and assigning to other team members if required.
  • Monitoring & troubleshooting PC and server problems.
  • Desktop support for Windows and MAC OS clients.
  • Mitel Contact Centre and VoIP telephony support.
  • ·Diagnosing and troubleshooting printer issues.
  • Providing technical support to our Warehouse/Dispatch operations.
  • Supporting company Wi-Fi and wireless barcode scanners.
  • Installing, configuring & maintaining software and hardware components.
  • Security patching and monitoring our central cyber security system.
  • Supporting & maintaining Microsoft 365.
  • Maintaining asset inventory.
  • Producing and keeping up-to-date documentation of I.T. Systems.

You will be an energetic, highly driven individual. You will have a positive and enthusiastic outlook and be a good team player. Commitment and the ability to take the initiative and meet deadlines are a must. The ability to multi-task, excellent problem-solving skills and a self-motivated approach are also vital.

Required Skills

· 1 + years in a technical support role.

· Microsoft 365 Administration

· Microsoft Exchange Online

· Microsoft Office applications

· Windows 10 & 11 endpoints

· MAC endpoints

· Active Directory administration

· Excellent customer service

· Understanding and awareness of Cyber Security fundamentals

Nice to Have

· Windows Server

· VMware

· Veeam Backup & Replication

· Wi-Fi configuration & management

· ITIL Foundation v3

· Microsoft certified

· Adobe Acrobat Creative Cloud Apps

Working hours:

Monday to Friday – 8:30am to 5.00pm with some Saturdays, Sundays, Bank Holidays, and flexible working hours during our peak periods.

You will also be included in our out of hours emergency on-call rotas, so it is essential that you have your own transport and can reach our offices within 40 minutes (even in heavy traffic).

The Company

A family-run company since 1974, Baker Ross is the market leader in the children’s arts and crafts sector, selling successfully in the B2B and B2C space for over 40 years, online and through our catalogues


Job Types: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year


  • On-site parking


  • Monday to Friday

Ability to commute/relocate:

  • Harlow: reliably commute or plan to relocate before starting work (required)


  • Technical support: 1 year (required)
  • Microsoft 365 Administration: 1 year (required)

Work Location: In person

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