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    • Execute & Embed Change: Turn high-level strategy into actionable plans and manage end-to-end change delivery.
    • Operational Readiness: Assess customer impacts and…
    • Change Management: Lead end-to-end change—from root-cause analysis through training and full adoption in a matrix model.
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Change Lead
Barclays
·
3.9
Northampton NN4 7SG
•
Hybrid work
Full-time
Apply on company site

Job details

Pay information not provided
Annual leave, Employee discount, Employee assistance programme, Company pension
Full-time
Hybrid work in Northampton NN4 7SG

Full job description

Job Title: Change Lead

Location: Northampton/London

Contract Type: 6 months


Role Overview

In April 2025, Barclays announced a long-term partnership with Brookfield Asset Management to grow and transform our payments acceptance business. Barclays and Brookfield are working to create a standalone entity, activated by Brookfield’s expertise in corporate carve-outs. While we continue to use the Barclaycard Payments (BPL) brand as a services provider, please note that this role is for the new standalone entity.

For more information on our partnership with Brookfield, please visit Barclays.com.

As AVP – Change Lead (GAIA Operations), you will execute, operationalize, and embed operational changes for a major greenfield divestment project.


Key Responsibilities

  • Execute & Embed Change: Turn high-level strategy into actionable plans and manage end-to-end change delivery.

  • Operational Readiness: Assess customer impacts and partner with readiness teams to ensure smooth divestment transitions.

  • Process Optimization: Apply Lean / Six Sigma to analyze and streamline customer-facing processes.

  • Stakeholder Alignment: Manage cross-functional stakeholders across a complex matrix organization.

  • Digital Implementation: Support the rollout of CRM, Salesforce, and AI-driven digital service models.


Key Skills & Experience

  • Change & BA Expertise: Strong background in change management and senior business analysis in matrix environments.

  • Operational Readiness & CX: Hands-on experience evaluating customer journeys and leading business readiness.

  • Process Improvement: Lean / Six Sigma skills (ideally Green Belt) focused on customer experience.

  • Adaptability: Ability to deliver in fast-paced, ambiguous greenfield setups.

  • Digital Systems: Familiarity with CRMs, Salesforce, and AI customer interaction models .

  • Payments (Bonus): Knowledge of payments and payment gateways is a plus.


About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

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