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    • The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out…
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    • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa.
    • Access to Stream - Stream up to 40% pay as it is earned and set…
    • Hours per week: Full time.
    • As Front Office Manager, you’ll take ownership of the day-to-day Front Office operation, leading the team to deliver a consistently…
    • As part of the night team, you will ensure that all guests receive professional, friendly, and efficient service while performing all operational tasks in line…
    • Autonomy, flexibility and discounted hotel stays globally.
    • Shift pattern: Monday to Friday, typically 9am-5.30pm, with flexibility where required.
    • The successful candidate will play a vital role in ensuring the smooth and efficient operation of hospital services by assisting with patient transport,…
    • Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more.
    • Salary/Benefits: Competitive Salary, retention bonus…
    • Minimum 28 days' holiday including bank holidays, pro rata.
    • Your experience might be in sales, recruitment, retail, travel, property, events, customer service,…
    • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa.
    • Access to Stream - Stream up to 40% pay as it is earned and set…
    • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa.
    • Access to Stream - Stream up to 40% pay as it is earned and set…
    • Support the smooth running of the hotel’s finance department, keeping financial records accurate, accounts up to date, and helping ensure everything adds up at…
    • Set up meeting and event rooms to specification and on time, including furniture layouts, AV, and catering stations.
    • Free onsite gym + online fitness portal.
    • As a Restaurant Bar Supervisor you’ll have a lot on your plate, constantly striving to enhance each of your customer’s experience.
    • All department HOD’s and team members and HO ME teams.
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    • As a Hotel Maintenance Team Member, you’ll help keep hotel facilities, equipment and guest areas safe, functional and welcoming.

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Job Post Details

Hotel Receptionist
Holiday Inn London -Regents Park
 (part of IHG Hotels & Resorts)
·
3.7
Carburton Street, London W1W 5EE
£13.66 an hour
Permanent, Full-time
Apply now

Job details

£13.66 an hour
Referral programme, Employee discount, Sick pay, Store discount, Company pension, Discounted or free food, Health & wellbeing programme, Cycle to work scheme
Permanent, Full-time
Carburton Street, London W1W 5EE

Full job description

Job Overview
We are seeking a professional and personable Hotel Receptionist to join our welcoming team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, delivering memorable guest experiences through friendly and efficient service.

Duties

  • Greet guests warmly upon arrival and assist with check-in and check-out procedures
  • Manage guest reservations, cancellations, and modifications accurately using the booking system
  • Handle guest enquiries via phone, email, and in person with professionalism and courtesy
  • Provide information about hotel facilities, local attractions, and services to enhance guest experience
  • Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
  • Process payments securely and issue receipts or invoices as required
  • Maintain a tidy and organised reception area at all times
  • Address guest concerns promptly, escalating issues when necessary to ensure satisfaction
  • Uphold hotel policies and procedures consistently to ensure safety and security for all guests

Experience

  • Previous experience in a hotel or hospitality environment is preferred but not essential; training will be provided for the right candidate
  • Multilingual or bilingual skills are highly desirable to assist a diverse range of guests
  • Strong phone etiquette and excellent communication skills are essential for effective guest interaction
  • Demonstrated ability to deliver outstanding guest services with a friendly demeanour
  • Knowledge of hospitality software systems is advantageous but not mandatory; training will be available

This role is perfect for individuals passionate about hospitality who thrive in a customer-focused environment. We value professionalism, organisation, and a positive attitude in our team members.

Pay: £13.66 per hour

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Health & wellbeing programme
  • Referral programme
  • Sick pay
  • Store discount
  • Transport links

Work Location: In person

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