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    • “Making Guests Smile” – provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations.
    • View all Holiday Inn Manchester City jobs - Manchester jobs - Receptionist jobs in Manchester
    • Salary Search: Casual Receptionist salaries in Manchester
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    • Hours per week: From 5 - 40 hours.
    • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa.
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    • 28 days holiday, including bank holidays, increasing yearly to 33 days;
    • Permanent, part-time contract (32 hrs per week).
    • Flexibility – late night, weekend and holiday shifts are all part of the job.
    • As a Team member, you’ll not only be the person they rely on to handle…
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    • Support our kitchen team and help deliver exceptional dining experiences at Holiday Inn Manchester City Centre.
    • Free onsite gym + online fitness portal.
    • In this vital role, you will be the first point of contact for our guests, ensuring smooth check-ins and check-outs, addressing inquiries, and providing a…
    • This role involves working across breakfast and evening shifts, delivering exceptional service to our guests.
    • Take and deliver orders with a focus on excellent…
    • Shift pattern: Hotel operates 24 hours a day, 7 days a week.
    • Shift times can be: 7am- 3pm, 3pm-11pm, or 11pm - 7am.
    • An additional day's holiday for your birthday.
    • Enhanced Maternity, adoption & shared parental leave.
    • 30% F&B discount at RBH hotels.
    • WE'RE HIRING: NIGHT GUEST SERVICE ASSISTANT (Full-time or part-time) *Holiday Inn Express Windsor | IHG Hotels & Resorts.
    • You will be flexible as night, weekend and holiday shifts are all part of the job.
    • _*We are looking for applicants over the age of 18 and they must be able to…
    • Free Meals on Duty + Company Discounts and Benefits + Uniform + Development Opportunities + Discounts across IHG & Michels & Taylor Hotels.
    • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa.
    • Access to Stream - Stream up to 40% pay as it is earned and set…
    • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa.
    • Access to Stream - Stream up to 40% pay as it is earned and set…
    • Shift pattern: Breakfast shifts - Start time varies between 8am to 1pm finish.
    • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food…

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Casual Receptionist
Holiday Inn Manchester City
 (part of IHG Hotels & Resorts)
·
3.7
Manchester
Part-time
Apply on company site

Job details

Pay information not provided
Part-time
Weekend availability, Holidays
Manchester

Full job description

Job Ref: HOL1250
Branch: Holiday Inn Manchester City Centre
Location: Holiday Inn Manchester City , Manchester
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 24/09/2026
Closing date: 05/11/2026


We have an amazing opportunity for an enthusiastic Receptionist with a passion for delivering outstanding customer service to join our fun and highly successful team at Holiday Inn Manchester City Centre.

No matter what, you have the ability to smile the most welcoming smile and put the customer's needs first. You love being able to make each and every person's stay not only memorable but personal and you're able to do that because you understand the importance of the small details.

You're a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And a juggler – because you love change, confident and focused on delivering outstanding guest experience whilst overseeing a busy reception.

What will I be responsible for as a Receptionist?

  • “Making Guests Smile” – provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
  • Checking guests in and out using Opera PMS, in line with brand standards
  • Ensuring all guest charges are accurate and process payments in accordance to company policy
  • Handling guest complaints in a calm and empathising manner
  • Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
  • Actively promoting our loyalty program, IHG Rewards Club
  • Maximising opportunities to generate revenue through upselling
  • Performing reservation arrival checks

Is this Receptionist role right for me?

  • You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service.
  • You will be able to work flexible hours on a shift basis including weekends and bank holidays

As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go – we'll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.

The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events.

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