Holiday Rep jobs

About Us:

Join Frontline, a friendly, family-run business providing 24/7 telephone customer support. We’re looking for an experienced Customer Service Representative to provide cover for 3 months during our busy winter period.

There may be an opportunity in the New Year for the successful candidate to continue with Frontline on static hours, working a 4-on-4-off rotation.

This would be subject to business requirements and suitability for the role.We're proud to be a Living Wage Foundation accredited employer, committed to fair pay and treating our staff with respect.

Hours:

25–35 hours per week (minimum 20 hours), with shifts between 07:00–00:00, Monday–Sunday. A detailed rota pattern with your hours for the month will be provided 4 weeks in advance. Overtime may also be available on occasions.

What You’ll Do:

• Handle inbound calls and emails for a variety of clients
• Deliver excellent service with empathy, accuracy, and professionalism
• Support the team to maintain high customer satisfaction

What We Offer:

• Supportive, office-based environment
• Fully paid 4-week induction training
• Free parking and refreshments (tea, coffee and weekly fruit)
• Accrued holiday paid monthly
• Potential opportunity to continue with Frontline in the New Year
• Potential opportunity to move onto static 4-on-4-off hours

What We’re Looking For:

• Minimum 1 year’s telephone experience in a call centre or similar role
• Strong attention to detail, communication and computer skills
• Flexible, dependable and calm under pressure
• Full availability for our 4-week training programme. Training will take place between 9am and 8pm, Monday to Friday, and you will be provided with your individual training schedule. You must be available to complete the full 4 weeks of training.

How to Apply:

If you’re ready to join a welcoming team and make a difference this winter, apply now! Shortlisted candidates will be contacted for a phone interview, followed by an in-person assessment.

Job Types: Full-time, Part-time, Zero hours contract

Pay: £13.45 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person