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Customer Service Representative - job post

GoodShape UK Limited
From £12 an hour - Part-time, Fixed term contract

Job details

Here’s how the job details align with your profile.


  • From £12 an hour

Job type

  • Part-time
  • Contract

Shift and schedule

  • Weekend availability
  • Monday to Friday

Pulled from the full job description

  • Additional leave
  • Bereavement leave
  • Company pension
  • Employee assistance programme
  • Employee discount
  • Free fitness classes
  • Health & wellbeing programme

Full job description

Please ensure to complete all pre-screen questions when submitting your applciation so that we can receive all required information to review your application, thank you.

Company description

GoodShape transforms the way organisations manage the health and wellbeing of their employees. We’re driven by a simple belief – when you look after the health and wellbeing of your people, you can radically improve the performance of an organisation.

Over the past 16 years we’ve partnered with over 200 of the UK’s leading employers. We help simplify the management of unplanned absence, demonstrably reduce the main causes of absence, inform smarter workforce strategies through efficient resource planning and reduce the risks to employers and employees.

We bring together a powerful mix of technology and clinical services that are proven to deliver results. Our dedicated in-house team is on hand 24 hours a day, seven days a week, providing people with support and guidance when they need it most, minimising time off due to ill health, and when the time is right, ensuring every return to work is safe and compliant.

Our people act as ambassadors for GoodShape, embracing a promise-based culture and working hard to ensure that our values are upheld in everything that we do. In return, we create a vibrant, energetic working environment and will equip you with the skills, knowledge and tools to succeed.

Job description

About the Role

The role of CX Associate is 100% focused on delivering exceptional customer service and ensuring all queries and contacts are handled efficiently.

Handling inbound and outbound calls from customers ensuring quality standards are maintained and call outcomes are recorded appropriately and accurately.

About You - You’ll have:

  • a love of dealing with people and be passionate about delivering an outstanding level of service
  • an ability to work in a fast-paced customer service environment
  • resilience and the ability to multi-task
  • a confident telephone manner and strong communication skills, able to quickly build a rapport with a customer
  • an ability to gather and accurately update information

Additional Information:

  • We are looking for candidates who can work 20 hours per week with an availability between 5am and 10pm, from Monday to Sunday on a 6 month fixed term basis.
  • Shift option is 20 Hours per week (5 x 4 hour shifts per week, excluding unpaid breaks)
  • You will be required to be available for your paid induction over 10 working days between 8am-4pm (Monday – Friday only).


  • 24 days annual leave (pro-rata) + bank holidays
  • Working from home
  • Extra paid day off an a celebration day
  • Wellbeing programmes including EAP & GP services
  • Access to workplace pension
  • Career development opportunities
  • Perks at work

For more information on GoodShape and to review our Privacy Job Application Notice, please visit

Due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Work Remotely

  • Yes

Job Types: Part-time, Fixed term contract
Contract length: 6 months

Pay: From £12.00 per hour

Expected hours: 15 per week


  • Additional leave
  • Bereavement leave
  • Company pension
  • Employee discount
  • Free fitness classes
  • Health & wellbeing programme
  • Life insurance
  • Sick pay
  • Store discount
  • Work from home


  • Monday to Friday
  • Weekend availability

Application question(s):

  • The nature of the calls you will be handling require you to be 18 or over. Please confirm you are 18 or over.
  • As this position is remote, please confirm you have the following:

1) Suitable office space to work at home without interuuption, with a desk and office chair.
2) Home broadband with a minimum upload speed of 4mbps and download speed of 10mbps.
3) A smartphone

  • Will you have another role alongside this one? If yes, is your other role fulltime or part time?
  • We are currently only recruiting for part time candidates on a 6 month fixed term contract basis and have a multiple shift patterns available. Please state your preference on the below patterns:

Shifts scheduled between Monday-Sunday between 5am and 10pm, with either of the following patterns:
1. 15 hours per week, 5 x 3 hour shifts
2. 15 hours per week, 3 x 5 hour shifts

Please state the shift preference and your availability.

Work Location: Remote

Expected start date: 30/08/2024

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