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Service Coordinator - Clinical Typing
Epsom and St Helier University Hospitals NHS Trust
·
3.6
Carshalton
£36,943 - £44,900 a year
Full-time
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Job details

£36,943 - £44,900 a year
Full-time
Monday to Friday
Carshalton

Full job description

Band 5

Main area
Surgery Division
Grade
Band 5
Contract
6 months (Secondment 6 months)
Hours
Full time - 37.5 hours per week (Monday to Friday 9-5)
Job ref
343-8369124-AT
Site
St Helier Hospital
Town
Carshalton
Salary
£36,943 - £44,900 Pa incl HCAS Outer
Salary period
Yearly
Closing
09/11/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.


Job overview

We are pleased to offer an exciting opportunity for a Clinical Typing Service Coordinator to join the Surgery Division on an 18-month fixed-term contract.

The successful candidate will be responsible for the day-to-day coordination and smooth running of the Clinical Typing Service, supporting the team to deliver an efficient, accurate and high-quality service. Key responsibilities will include managing workloads, monitoring performance and implementing measures to reduce clinical typing backlogs.

The post holder will work closely with the service management team and clinicians to resolve queries relating to clinical correspondence and address issues arising from the Dictate system, ensuring that letters are processed accurately and in a timely manner.

The role requires excellent attention to detail, strong communication and organisational skills, and relevant experience in NHS administration, clinical typing or medical secretarial services. The successful candidate will demonstrate the ability to prioritise competing demands, manage workloads effectively and contribute to the continuous improvement of the clinical typing service.


Main duties of the job

  • Manage the daily operational delivery of the Clinical Typing Service, ensuring sufficient capacity is available to meet demand across clinical specialties.
  • Allocate and prioritise clinical typing workloads in line with agreed service standards, clinical urgency and departmental requirements.
  • Monitor incoming correspondence, outstanding work and backlogs, ensuring delays are identified and appropriate recovery plans are implemented.
  • Ensure urgent and time-critical correspondence, including two-week-wait, urgent suspected cancer and other clinically prioritised letters, is processed appropriately.
  • Develop and maintain processes to ensure clinical correspondence is accurately recorded, tracked and completed within agreed timescales.
  • Ensure appropriate arrangements are in place to maintain service continuity during staff absence, vacancies and periods of increased demand.
  • Escalate operational risks, capacity issues and potential delays to the relevant management team.
  • Produce and maintain accurate performance reports relating to clinical typing activity, outstanding correspondence, turnaround times and backlog levels.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).


After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.


Detailed job description and main responsibilities

Please see attached job description.

Person specification

Qualifications

Essential criteria
  • A Level standard or equivalent experience
  • Evidence of self development
Desirable criteria
  • Management qualification or equivalent experience

Experience

Essential criteria
  • Significant NHS experience or similar
  • Previous experience of managing a large team of administrators
  • Proficient in MS Office
  • Experience of booking outpatients and scheduling day cases
Desirable criteria
  • Cerner or other PAS experience
  • Knowledge of project management
  • Involvement in budget management

Skills and knowledge

Essential criteria
  • Ability to organise rotas
  • Ability to manage waiting lists
  • Detailed RTT knowledge
  • Understanding of managing a non RTT PTL
  • Ability to prioritise work of self and team
  • Good written and verbal communication & presentation skills
  • Ability to manage multiple tasks and prioritise workload
  • Ability to problem solve
Desirable criteria
  • Knowledge of NHS service provision

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.


Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

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