Homeless Support Worker jobs in Birmingham

Job Purpose:

To provide person-centred housing-related support to vulnerable adults, helping them maintain their tenancies, improve their quality of life, and work towards greater independence. The role involves supporting individuals who may have complex needs, including mental health challenges, ADHD, substance misuse histories, or social isolation, and who may at times present with challenging behaviours.

You will work alongside individuals to identify their strengths, develop their life skills, and support them to engage with the wider community as part of their journey toward independent living.

Key Responsibilities:

• Provide consistent, practical, and emotional support to adults living in supported accommodation.
• Develop and regularly review individual support plans in collaboration with the client, focusing on key areas such as budgeting, self-care, housing management, community engagement, education, and wellbeing.
• Support clients in managing their tenancies, including understanding rent and service charge responsibilities, benefits advice, and liaison with housing providers or local authorities.
• Promote independence by encouraging service users to take part in daily living activities such as attending appointments, managing medication, engaging with services, and building healthy routines.
• Help individuals build coping strategies to manage mental health difficulties, reduce isolation, and promote emotional wellbeing.
• Use trauma-informed and de-escalation approaches when managing challenging behaviours or emotional distress.
• Encourage and support service users to access education, training, volunteering, or employment opportunities suited to their abilities and goals.
• Liaise with external professionals and services, including social workers, mental health teams, substance misuse services (e.g. CGL), and community organisations.
• Maintain accurate and up-to-date records, including support plans, risk assessments, and session notes.
• Promote safeguarding, equality, and dignity in all areas of work.

Person Specification:

Essential:

• Experience supporting vulnerable adults with complex needs, including mental health conditions, ADHD, or substance misuse histories.
• Understanding of housing-related support and tenancy management.
• Experience in managing challenging behaviours with empathy and professionalism.
• Knowledge of community resources and services, including welfare provision, food banks, and health and social care pathways.
• Ability to complete and review support plans and risk assessments tailored to individual needs.
• Excellent communication skills with the ability to build trust and rapport with individuals from diverse backgrounds.
• Commitment to promoting independence, empowerment, and inclusion.
• Strong record-keeping and organisational skills, with strong skills in Word and basic IT skills.
• Ability to work flexibly, independently, and as part of a wider team.

Desirable:

• Relevant qualification in health and social care, housing, or related field.
• Experience working in supported housing, homelessness services, or similar environments.
• Knowledge of the Equality Act, Mental Capacity Act, and safeguarding legislation.

Additional Information:

• This role does involve lone working, home visits, and occasional crisis support.
• Enhanced DBS check required prior to appointment.
• Ongoing training and supervision will be provided.

Job Types: Part-time, Permanent

Pay: £13.50 per hour

Expected hours: No less than 35 per week

Education:

• GCSE or equivalent (required)

Experience:

• Support Worker : 1 year (required)

Willingness to travel:

• 100% (preferred)

Work Location: In person