exceptional patient care doesn't stop in the clinical environment. Behind every successful patient journey is a dedicated Finance team ensuring that services are billed accurately, revenue is captured correctly, and patients, consultants and insurers receive an outstanding level of service.

We're looking for a Flexibank Billings Officer to join our London Finance team. This is an excellent opportunity for an experienced healthcare administrator or billing professional who enjoys working with numbers, thrives on accuracy, and takes pride in delivering a first-class service.

What you'll be doing

As a Billings Officer, you'll play a vital role in supporting the financial journey of our patients by ensuring diagnoses, procedures and services are billed accurately and efficiently.

Working closely with clinical teams, consultants, insurers and colleagues across the business, you'll help maximise revenue while ensuring claims are processed promptly and billing queries are resolved professionally.

Your responsibilities will include:

Producing accurate invoices and submitting claims to patients, insurers and third-party payers.
Reviewing medical records and billing information to ensure all procedures and charges are captured correctly.
Investigating and resolving billing queries, rejected claims and discrepancies in a timely manner.
Maintaining accurate patient billing records and supporting the integrity of financial data.
Working collaboratively with departments across the hospital to ensure a seamless patient billing experience.
Identifying opportunities to improve processes, enhance efficiency and support best practice within the Finance team.

What we're looking for:

We're looking for someone who combines excellent numerical ability with outstanding organisational skills and a genuine commitment to accuracy.

You'll be:

Highly attentive to detail, ensuring every invoice and claim is completed with precision.
Exceptionally organised, with strong time management skills and the ability to meet competing deadlines.
A confident communicator, able to build positive relationships with colleagues, consultants, insurers and patients.
A proactive problem solver, capable of investigating billing issues and identifying effective solutions.
Diligent, reliable and numerate, with a methodical approach to your work and a passion for getting things right.
Comfortable using Microsoft Office, particularly Excel, and confident learning new IT systems.
Experienced within a healthcare administration or private healthcare billing environment (desirable).

If you're passionate about accuracy, enjoy solving problems, and want to make a meaningful contribution behind the scenes, we'd love to hear from you. Our Recruitment Process

At Phoenix Hospital Group we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

Phoenix Hospital Group is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK.