Hospitality Manager jobs

Role location: Venue close to Sutton Coldfield

Who are we?

We are The Kitchen & Co, a hospitality group delivering catering and hospitality services at a variety of contracted venues across the Cotswolds and West Midlands. Additionally, we provide corporate and private catering across the country.

One House

This is how we get things done and work together; it is our values and ethos representing our professionalism and teamwork.

Our Mission

To deliver the highest standards of hospitality to our clients and guests. Creatively, consistently and with joy!

Our Vision

To create the WOW for all of our guests, team and partners through exceptional hospitality.​

The recipe for this is simple; with love and care, add amazing people to outstanding food and drink…mix well and enjoy!

Who is the Hospitality Event Manager, and how do you operate

• The HEM is the person/position responsible for the successful delivery of designated live events at particular venues.
• The HEM forms part of the Management Team.
• The HEM assumes a senior operational role within the company, reporting to the OM.
• The HEM is to operate as the vital link, delegating to the junior operational Teams, communicating/liaising with the Management Team, Admin Team and Venue Teams

Job Summary:

We are seeking an experienced and dynamic Hospitality Event Manager to oversee the planning, coordination, and execution of a variety of events within our hospitality venue(s) and locations. The ideal candidate will possess exceptional organisational and interpersonal skills and leadership with a keen eye for detail and a passion for creating outstanding guest experiences, coupled with a love of food and drink.

Key Responsibilities:

• Successfully deliver the hospitality services for events, including corporate functions, weddings, private parties, conferences, and themed events, utilising pre-planned event information transferred to the HEM during weekly Operations Meetings.
• Liaise with our Admin Team and, when required, our clients, to understand their needs and translate them into tailored and deliverable events and plans. Occasional pre-event planning required in the lead up to certain events.
• Coordinate and liaise with internal teams (kitchen, FOH, Admin & Senior Management) to ensure seamless delivery of services.
• Work within budgets and P&L for suppliers, and logistics from planning through to execution and post-event debrief.
• When required, conduct site visits and oversee setup, execution, and breakdown of events.
• Ensure compliance with health and safety, fire regulations, licensing laws, and venue policies are adhered to.
• Oversee staffing requirements, including scheduling, briefing, and supervising temporary or event staff.
• Training of teams as required to ensure they are at the standard we always require and work with a One House ethos.
• Handle last-minute requests or changes with professionalism and efficiency.
• Maintain accurate records and generate reports on event performance and feedback.
• Efficient ordering of equipment and or supplies etc as required to ensure delivery of events and within budgetary/profit requirements.

Key Skills & Requirements:

• Proven experience in live event management within the hospitality sector (2–5+ years preferred).
• Proven leadership and a strong delegator
• Excellent communication and negotiation skills.
• Strong organisational and time management abilities.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Familiarity with event planning software and tools (full training given)
• Budget management and cost control experience.
• Positive attitude, problem-solving mindset, ability to multitask and the ability to perform well under pressure.
• Knowledge of current food trends, dietary requirements, and service styles (buffet, plated, canapé, etc.).
• Handle client communications and resolve issues before, during, and after events.
• Coordinate with Management, Kitchen, Logistics, Admin, and supplier teams to ensure seamless delivery.

Desirable Qualifications:

• Degree or diploma in Hospitality Management, Events Management, or a related field.
• Personal Licence Holder
• First Aid and/or Food Safety certification.
• Knowledge of UK hospitality/event legislation and standards.

Company Benefits:

· 28 days of annual paid holiday

· Additional bonus day of holiday on birthday

· Automatic Pension Enrolment (after 3 months in service)– 5% Employee

Contribution / 3% Employer Contribution

· Voluntary Pension Scheme – Employer matched contribution capped at 7%

· Optional NHS Top Scheme

· Death in Service

· Statutory Sick Pay

· Statutory Maternity Pay

· Company Laptop (if applicable)

· Paid Company Events

· Meals on Duty

· Health and Wellbeing at Work – Complimentary Fitness App Subscription

· 50% Employee Discount (Company Pop Up Events)

Pay: £35,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Experience:

• Hospitality: 3 years (required)
• Events management: 3 years (required)

Licence/Certification:

• Drivers licence (required)

Work Location: In person