Hospitality Operations Manager jobs in London

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.

We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world's #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.

This is an in-office role, five days per week with the option to work from home on Thursdays.

We are based literally a 30-second stroll from Farringdon station.

The Role

The Head of Hospitality Sales is responsible for driving new business and revenue growth for Indeed Flex across the UK hospitality sector.

We are seeking a commercially driven, well-connected senior sales professional based in London to grow our presence across contract catering, premium hospitality venues, hotels, events, and multi-site operators. This role blends strategic relationship-building with disciplined new-business acquisition - you will be the face of Indeed Flex in hospitality, opening doors through your network, winning new clients, and building long-term partnerships.

You will bring genuine sector credibility: you understand how hospitality businesses hire, the pressures of peak trading, and the operational realities of contract catering and premium service environments. You will translate those challenges into flexible staffing solutions that deliver margin, reliability, and scale.

What you'll be doing

Hospitality Networking & Market Development

• Own and grow Indeed Flex's hospitality network across London and nationally, with a focus on contract catering, premium venues, hotels, events, and multi-site operators
• Represent Indeed Flex at industry events, trade associations, hospitality forums, and client-facing networking opportunities
• Build trusted relationships with senior stakeholders - C- Suite, Operations Directors, HR leaders, procurement, and venue/contract managers
• Stay close to sector trends: labour market dynamics, wage inflation, compliance, and workforce planning in hospitality
• Provide market intelligence on pricing, positioning, and competitors to inform sector strategy

New Business Acquisition

• Identify and target national, regional, and multi-site hospitality employers aligned to Indeed Flex's growth priorities
• Develop and execute strategic outbound plans to penetrate priority accounts
• Lead discovery conversations with senior stakeholders and translate workforce challenges into commercial proposals
• Negotiate and close contracts, maintaining a collaborative, solution-oriented approach
• Convert qualified opportunities into long-term revenue partnerships

Pipeline & Revenue Management

• Build and maintain a high-value pipeline aligned to revenue targets
• Accurately forecast performance and deal progression
• Ensure strong CRM discipline and opportunity hygiene (Salesforce preferred)
• Meet and surpass assigned revenue targets and performance benchmarks
• Maintain a strong focus on GP and margin over GMV

Cross-Functional Collaboration

• Work closely with internal teams (operations, client success, marketing, and Indeed partnership teams.
• Collaborate with colleagues to enhance deal probability and ensure smooth onboarding and delivery
• Support the wider sales team with hospitality sector insight and introductions where relevant

Core KPIs & Performance Metrics

Objective: Ability to strategically build pipeline, win high-margin deals, and consistently hit:

• Consistently manage a minimum of £50m of pipeline
• £3m closed-won per quarter- £12m GMV signed contracts per annum
• Strong focus on GP %

What you'll need

Nice-to-Haves

• Experience selling workforce, marketplace, or SaaS solutions into hospitality
• Knowledge of MSP/VMS or neutral vendor environments within hospitality procurement
• Experience in scale-up or high-growth environments
• Familiarity with Indeed Flex or the wider Indeed ecosystem

Behaviours for Success

• Highly proactive and resilient with a strong ownership mentality
• Sector ambassador - credible, well-connected, and passionate about hospitality
• Structured and disciplined in managing sales activity
• Comfortable operating at both strategic and tactical levels
• Strong communicator with executive-level credibility
• Motivated by growth, impact, and measurable outcomes
• Team player - collaborates internally and motivates others through energy and results

What you'll get