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    • A genuine passion for hospitality and delivering great guest experiences.
    • Experience working in a busy, customer-facing environment.
    • What we’re looking for*.
    • Food Service Assistant - Rush Court Care Home.
    • Contract: Full-time/Part-time, Permanent.
    • Its 47 en suite rooms offer outstanding levels of residential and…
    • Minimum 2 -3 years experience in hospitality, ideally in a similar role, with a desire to always provide exceptional customer service.
    • We are offering a starting salary of £33,000 - £35,000 for Assistant Managers with a 10% bonus scheme so on target earnings of between £36,300 and £38,500.
    • You are solutions-focused and enjoy problem solving.
    • Previous customer service or experience in the industry is also a bonus!
    • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
    • Ability to use and train Delphi.
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    • The successful candidate will have previous hospitality experience ideally gained in a similar environment.
    • Customer Service Assistant (Hospitality) Full Time*.
    • The successful candidate will previous kitchen/hospitality experience, take pride in providing exceptional customer service and will ideally have customer…
    • To monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.
    • Free meals when on duty.
    • Previous experience in hospitality or restaurant environments is highly desirable.
    • Greet guests warmly and take their beverage orders with enthusiasm and…
    • Competitive salary + service charges.
    • All Giggling members get paid weekly (Every Friday).
    • Delicious and authentic fresh Thai food on every shift.
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    • Worked in hospitality at management level for both front and back of house.
    • We are seeking an experienced and enthusiastic Restaurant Manager to oversee the…
    • Previous experience in a hospitality, restaurant, gastro pub, hotel or customer-facing role would be advantageous.
    • Professional and well-presented at all times.
    • Provide everything from fine dining and state banquets to humanitarian aid and disaster relief.
    • Achieve the highest culinary standards in the most challenging…
    • Provide everything from fine dining and state banquets to humanitarian aid and disaster relief.
    • Achieve the highest culinary standards in the most challenging…

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Guest Services Manager - Food & Beverage
Hilton Garden Inn
Marcham Road, Abingdon OX14 1TZ
£30,000 - £32,000 a year
Permanent, Full-time
Apply now

Job details

£30,000 - £32,000 a year
Employee discount, Free parking, Company pension, Discounted or free food, Health & wellbeing programme, Canteen, On-site parking
Permanent, Full-time
Weekend availability, Holidays
Marcham Road, Abingdon OX14 1TZ

Full job description

Job Overview

Guest Service Manager-Food & Beverage

We’re looking for a professional, friendly, and experienced Food Beverage Guest Service Manager to join our team and take responsibility for the day-to-day operation of our restaurant and bar.

This is a hands-on role for someone who genuinely understands Food Beverage operations and is confident leading a team, managing busy services, maintaining high standards, and creating an excellent guest experience.

Previous FB experience is essential. We are looking for someone who is comfortable working across both the restaurant and bar, understands the demands of hotel FB, and can lead by example during busy service periods.

What you’ll be doing

  • Taking responsibility for the smooth day-to-day operation of the restaurant and bar
  • Leading, supporting, and motivating the FB team to deliver friendly, professional, and efficient service
  • Being hands-on during service and leading the team from the front, particularly during busy periods
  • Ensuring consistently high standards of food, beverage, service, cleanliness, and presentation
  • Managing the bar operation, including stock, service standards, cash handling, and licensing requirements
  • Working closely with the kitchen team to ensure smooth communication and service delivery
  • Managing guest enquiries, requests, and feedback professionally
  • Handling and resolving guest complaints promptly and effectively
  • Monitoring guest satisfaction and identifying opportunities to improve the overall FB experience
  • Supporting the planning and delivery of breakfast, lunch, dinner, bar service, functions, and events
  • Managing daily staffing requirements, rotas, breaks, and team deployment according to business levels
  • Training, coaching, and developing team members to improve their skills and confidence
  • Ensuring FB procedures, brand standards, health safety, food safety, and licensing requirements are consistently followed
  • Supporting stock control, ordering, wastage control, and cost management within the department
  • Working closely with the wider hotel management team to ensure effective communication and smooth hotel operations
  • Supporting the FB leadership team with achieving departmental targets and maintaining strong commercial awareness
  • Ensuring the restaurant, bar, and surrounding areas are clean, organised, and ready for service at all times

What we’re looking for

  • Previous experience in Food Beverage is essential
  • Previous experience in a restaurant, bar, hotel, or similar hospitality environment
  • Experience supervising or leading an FB team
  • Confident managing both restaurant and bar operations
  • Good knowledge of food and beverage service standards
  • Experience working in a busy, customer-facing environment
  • Strong communication and interpersonal skills
  • A genuine passion for hospitality and delivering great guest experiences
  • A hands-on approach with the ability to lead by example
  • Good organisation and the ability to prioritise effectively during busy periods
  • Confidence dealing with guest feedback and resolving issues professionally
  • Good understanding of food safety, health safety, and responsible alcohol service
  • Commercial awareness, with an understanding of the importance of sales, costs, stock control, and profitability
  • Ability to coach, motivate, and develop team members
  • A positive, flexible, and proactive approach to work
  • Flexibility to work evenings, weekends, and bank holidays as required

What we offer

  • Competitive salary
  • Staff meals and discounts
  • Supportive and friendly working environment
  • Training and development opportunities
  • Opportunities for career progression
  • The opportunity to make a real impact on the performance and development of our FB operation
  • The opportunity to work within a busy hotel environment and develop your hospitality career

Pay: £30,000.00-£32,000.00 per year

Benefits:

  • Canteen
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

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