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    • Monitor daily financial transactions and ensure compliance with hotel policies and procedures.
    • Knowledge of hotel industry standards, safety protocols, and…
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    • Travel: Identify and book domestic and international travel, including flights, hotels, and cars, ensuring that travel arrangements align with bp travel…
    • Reports to: Head of Hospitality, Group Operations & Experience.
    • This is a fantastic opportunity for someone early-to-mid career who wants broad exposure to…
    • Assisting H&S protocols in the hotel.
    • The moment a guest steps into our hotel, they walk into a genuinely memorable experience.
    • Job Types: Full-time, Permanent.
    • Previous experience as a business/administration assistant.
    • Book train travel and hotel accommodation for staff as requested.
    • Previous experience in the hotel industry is essential, preferably in a supervisory or management role.
    • You will form part of a small and well established…
    • A cover letter explaining your relevant experience in hotel reception, reservations and financial administration would be very welcome.
    • Liaising with hotels, guides, suppliers and tourism partners.
    • The role will involve a mixture of customer communication, itinerary planning, driver coordination…
    • You may already be working in hotels, travel or serviced apartments and this would be advantageous but not essential.
    • Job Types: Full-time, Permanent.
    • The ideal candidate will have 1+ years reception experience within a luxury hotel setting.
    • Daily administration work with particular reference to Guest special…
    • Overview: *To oversee the hotel’s daily operations, ensuring an excellent guest experience, seamless functioning of all departments and an efficient management…
    • Strong knowledge of hotel management systems and reservation software.
    • Proven experience in hotel reception or front desk management, ideally within a fast-…
    • Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues.
    • Has a customer service attitude.
    • Previous Guest Services, Concierge or similar experience within a luxury hotel, with knowledge of valet, chauffeur and luggage operations.
    • Self starter with experience of administration and hotels.
    • Reconciling and posting hotel revenue into the accounting system.
    • Hours:* Full-time | Permanent.

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Front Office Manager
Confidential
Paul
£18 - £21 an hour
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£18 - £21 an hour

Job type

Full-time

Full job description

Overview

We are seeking an energetic and dynamic Front Office Manager to lead our guest services team and oversee the daily operations of the front desk. This pivotal role ensures a seamless check-in and check-out experience, maintains exceptional guest satisfaction, and upholds the highest standards of hospitality. The ideal candidate will possess strong leadership skills, multilingual abilities, and a passion for delivering outstanding service in a fast-paced hotel environment. Join us to create memorable experiences for our guests while fostering a positive, efficient workplace.

Duties

  • Supervise and coordinate front desk activities, ensuring smooth operations during all shifts
  • Lead, motivate, and develop a diverse team of front office staff to deliver exceptional guest service
  • Manage guest check-in/check-out procedures efficiently while addressing special requests or concerns
  • Oversee reservations, room assignments, and billing processes with accuracy and attention to detail
  • Maintain high standards of hospitality by ensuring cleanliness, organization, and professionalism at the front desk
  • Collaborate with human resources to recruit, train, and evaluate team members for continuous improvement
  • Handle guest complaints or issues promptly with a positive attitude to ensure guest satisfaction
  • Monitor daily financial transactions and ensure compliance with hotel policies and procedures
  • Foster a welcoming environment by utilizing multilingual or bilingual skills to communicate effectively with diverse guests

Experience

  • Proven supervising experience in a hotel or hospitality setting, preferably in front office management
  • Strong background in guest services, hospitality operations, and human resources practices
  • Multilingual or bilingual abilities to serve an international clientele effectively
  • Demonstrated leadership skills with the ability to motivate teams and manage conflicts constructively
  • Experience in managing reservations systems, billing software, and front desk technology
  • Knowledge of hotel industry standards, safety protocols, and customer service excellence
  • Previous experience in human resources functions such as training, onboarding, and performance evaluations

Join our team to lead with energy and enthusiasm! We’re dedicated to creating an inspiring workplace where your leadership makes a difference. Your expertise will help shape memorable guest experiences while advancing your career in hospitality.

Pay: £18.00-£21.00 per hour

Expected hours: 40.0 per week

Work Location: In person

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