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Hotel Manager jobs in Cornwall

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    • You will translate strategic objectives into clear, effective operational plans, leading a culture of service excellence, continuous improvement, and strong…
    • View all Retirement Villages Group jobs - Tregony jobs
    • Salary Search: General Manager salaries
    • See popular questions & answers about Retirement Villages Group
    • Build and manage relationships with holiday parks, campsites, hotels, accommodation providers and tourism businesses.
    • Manage OTA relationships and performance.
    • It’s how people behave when the hotel is full, the pressure is on and nobody senior is watching.
    • Reporting to the Managing Director with a dotted line to the…
    • You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re…
    • Your main office base is at Trelissick Garden, but on occasion, you'll be covering colleagues in the South East Cornwall area (Fowey and Polruan) during absence…
    • 40% off food and drink, plus team discounts across hotel services.
    • Work alongside department managers to identify sales opportunities across rooms, spa, food &…
    • Equally comfortable leading a busy dinner service and managing a hotel floor.
    • Proven experience in a supervisory or management role within a quality hotel or…
    • Job Type:Fixed term, 12 months (maternity cover).
    • Salary:£38,000 to £45,000 pa + Bonus + Company vehicle.
    • Benefits:28 days annual leave plus 4 bank / public…
    • You must have worked in a similar restaurant or hotel environment previously, and have at least 2 years’ experience as Assistant Restaurant Manager.
    • As a Hospitality Supervisor, you’ll ensure our residents receive a warm, welcoming and consistently excellent service across all food, beverage and guest areas.
    • Experience: Previous supervisory or management experience in a hotel front office or night operations role is highly desirable.
    • High-Volume Expertise: Proven managerial experience in a successful, vibrant, and high-volume luxury restaurant or hotel environment.
    • Experience in restaurant, bar or hotel food & beverage operations.
    • Enjoy 40% off food and drinks, plus discounts across hotel services.
    • Through proper hospitality, active relaxation and thoughtful experiences, we create the time and space for guests and teams to feel their best.
    • Join us as our new Accommodation Supervisor, where you’ll play a key role in supporting the Accommodation Manager and Assistant Accommodation Manager to ensure…

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Job Post Details

General Manager - job post

Retirement Villages Group
4.5 out of 5 stars
Tregony
Full-time

Job details

Job type

  • Full-time

Location

Tregony

Full job description

As General Manager, you will lead the operational delivery of the village to a best-in-class standard, ensuring residents enjoy an outstanding experience while the village operates as a high-performing, financially sustainable business unit.

You will translate strategic objectives into clear, effective operational plans, leading a culture of service excellence, continuous improvement, and strong community engagement. You will also play a key role in shaping the resident experience, strengthening stakeholder relationships, and representing the village within the wider local community.

Set within seven acres of beautifully landscaped grounds, Roseland Parc Retirement Village offers a distinctive retirement living environment combining comfort, community, and high-quality hospitality.

The village includes a range of charming cottages, mews houses, and well-appointed apartments, alongside exceptional shared facilities such as an indoor heated swimming pool, gym, restaurant, library, and hair salon.

Key Responsibilities

Operational Leadership and Business Performance

  • Lead delivery of the village asset and operational business plans
  • Manage full P&L responsibility, including service charges, landlord budgets, and revenue streams
  • Drive occupancy, sales, and rental performance while maintaining cost discipline
  • Identify risks and opportunities and adapt strategy to ensure strong performance
  • Contribute to wider regional leadership discussions and strategic planning

Customer and Hospitality Excellence

  • Deliver an exceptional resident experience across all touchpoints
  • Foster a vibrant, inclusive community where residents feel engaged and supported
  • Ensure hospitality systems and services maximise efficiency and income
  • Build strong relationships with residents, families, and community stakeholders

Care, Wellbeing and Services

  • Oversee wellbeing programmes and community activities that enhance quality of life
  • Ensure third-party care providers deliver safe, consistent, high-quality support
  • Maintain readiness for emergency response and safeguarding standards

Village Operations and Asset Management

  • Lead property and facilities management to protect and enhance asset value
  • Ensure planned preventative maintenance is effective and timely
  • Support development, refurbishment, and improvement projects
  • Maintain strong health, safety, and compliance standards across the village

Leadership and People Development

  • Lead, coach, and develop a high-performing village team
  • Set clear performance expectations and hold accountability for results
  • Build succession plans and support professional development
  • Foster a culture aligned to values of inclusion, collaboration, and improvement

About You

You bring strong operational leadership experience, ideally within hospitality, retirement living, leisure, or property-led environments. You are commercially astute, highly organised, and confident managing complex budgets and stakeholder relationships.

You are skilled at:

  • Translating strategy into operational delivery
  • Leading teams and developing people capability
  • Building strong customer and resident relationships
  • Making timely, effective business decisions
  • Driving continuous improvement and service excellence

Experience

  • Significant general operational management experience
  • 3 - 6 years in a senior leadership or general management role
  • Proven ability to manage resources, budgets, and business performance

Our Values

We are guided by:

  • Age Well
  • Community
  • Keep Improving
  • Invest Wisely
  • Planet Positive
  • One Team

At Roseland Parc, you will help shape a community where people can truly age well, supported by outstanding service, strong leadership, and a shared commitment to continuous improvement.

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