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    • Job Title:* Relief House Manager (12 months Fixed Term).
    • Salary:* £37,500 to £40,000 per annum.
    • Hours:* 40 hours per week.
    • Main Purpose of the Role*.
    • Proficiency in Microsoft Office and hotel management systems.
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    • HOURS: 40 hours a week.
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    • West Lodge Park is a country house Hotel, rated as one of the best 4* hotels in Hertfordshire and is a luxury hotel venue.
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Job Post Details

LHA London Ltd logo

Relief Hostel Manager/Service Manager (12 months Fixed Term) - job post

LHA London Ltd
London W2
£37,500 - £40,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £37,500 - £40,000 a year

Job type

  • Permanent
  • Full-time

Location

London W2

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Sick pay
  • Bereavement leave
  • Gym membership
  • Life insurance
  • Employee assistance programme

Full job description

Job Title: Relief House Manager (12 months Fixed Term)
Reporting to: Operations Manager
Salary: £37,500 to £40,000 per annum
Hours: 40 hours per week
Job Location: Central London - Various LHA Sites

About LHA London

LHA London has been providing quality accommodation since 1940. We operate thirteen large hostels, offering affordable living for nearly 2000 young people across London. Our residents are students or professionals, often new to the city, who rely on LHA for a safe, welcoming, and well-run home during a pivotal time in their lives.

Main Purpose of the Role

As Relief House Manager, you will be the operational lead to sites. You will drive performance across all areas, guest satisfaction, compliance, people development and financial control.

This is a hands-on leadership role where you will:

  • Set and maintain high operational standards
  • Deliver exceptional guest experiences
  • Embed a strong team culture rooted in ownership and results
  • Drive income and manage costs with commercial discipline
  • Champion system improvements, automation, and digital efficiency
  • Lead meaningful change and continuous improvement initiatives

Key Responsibilities

  • Lead all daily operations to ensure the smooth running of the hostel
  • Create a welcoming, responsive, and high-quality experience for all residents and volunteers
  • Motivate, manage, and develop a diverse team of staff and volunteers
  • Promote a strong team dynamic built on trust, clarity, and shared goals
  • Actively manage LHA’s booking and revenue systems to optimise occupancy and profitability
  • Maintain strict budget oversight and cost control
  • Drive operational excellence by identifying inefficiencies and leading targeted improvements
  • Leverage technology and automation to streamline key processes
  • Ensure high standards across compliance areas: Health and Safety, Fire Safety, Risk Management, Food Hygiene, and Building Maintenance
  • Coordinate volunteer engagement and ensure strong integration within the team
  • Use data, guest feedback, and audits to continually raise service and operational standards

What You Will Bring

  • Proven experience managing people and operations in hospitality, residential, or service-led environments
  • Passion for delivering an outstanding guest or customer experience
  • Skilled in leading change, improving systems, and driving operational impact
  • Commercial mindset with experience in budget management and cost control
  • Confident user of digital tools and booking/operational software
  • Strong communicator with the ability to engage and motivate teams
  • Calm under pressure and able to manage peaks in demand with clarity and focus
  • Flexible and solutions-driven approach to challenges

Why Join Us?

You will lead one of LHA’s flagship hostels, where your work directly shapes the experience of hundreds of residents. We offer real autonomy, visible impact, and meaningful leadership.

Our Benefits Include:

  • 33 days annual leave (including bank holidays)
  • Extra day off for your birthday after one year of service
  • Free onsite meals and gym access
  • Enhanced pension (5% employee, 7% employer, matched up to 10%)
  • Cycle to Work scheme and Season Ticket Loan
  • Employee Assistance Programme with 24/7 mental health and GP support
  • Enhanced maternity pay
  • Death in service coverage
  • Quarterly employee recognition awards
  • Opportunities for professional development and internal progression
  • Inclusive staff events and networking opportunities

Job Types: Full-time, Permanent

Pay: £37,500.00-£40,000.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Enhanced maternity leave
  • Gym membership
  • Health & wellbeing programme
  • Life insurance
  • On-site gym
  • Private medical insurance
  • Sick pay

Experience:

  • Hospitality management: 4 years (required)

Work authorisation:

  • United Kingdom (required)

Willingness to travel:

  • 100% (required)

Work Location: In person

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