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    • Ensure compliance with hotel policies and procedures.
    • Proven experience in hotel reception or customer service roles.
    • Hotel Receptionist : 1 year (preferred).
    • Monitor visitors to the hotel.
    • Inform guests of hotel rates and services.
    • Enforce rules and policies of the hotel.
    • Answer and direct incoming calls.
    • Welcoming our guests to the hotel in a friendly and helpful manner, assisting with varied guest requirements, from check-in to check-out, ensuring excellent…
    • Friends and family hotel stay discounts.
    • Have your previous roles been in a hotel/resort of a similar size (150 rooms plus)?
    • The Manor & Ashbury Resorts is one of the UK’s leading Spa, Golf, Craft, and Sport Resorts, set in beautiful mid-Devon, with 400 rooms across two hotels and a…
    • Assist guests with information about the hotel, spa and local area.
    • Work closely with colleagues across all hotel departments to ensure a seamless guest…
    • As part of our Front Office Crew Member, you'll be the first and last smile our guests see - creating warm welcomes, smooth check-ins. and fond farewells.
    • Successful candidates will benefit from previous hotel experience using Opera.
    • Our receptionists are attentive, welcoming and are often the first person a guest…
    • Good working knowledge of hotel reservation and rooms management systems.
    • Experience in similar hotel reception role and/or luxury environment.
    • You will ensure the reception area and all public areas are well presented and at the expected cleanliness of the hotel.
    • You will perform basic cashier duties.
    • Welcome guests to the hotel, assist with checking them in and out of the hotel, and be a friendly point of contact throughout their stay.
    • Deal with all hotel reservations, cancellations and adjustments.
    • Check guests in, issue room keys, provide information on hotel services and room location.
  • At the Ainsworth Collection, our wonderful team are at the very heart of what we do. We understand the wellbeing and happiness of our team, helps us deliver…
    • This role is full time working Tuesday to Saturday.
    • Answer incoming phone calls with professional phone etiquette, providing clear information about spa…
    • Incredible discounted hotel stays for you, friends and family.
    • To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on…

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Job Post Details

Hotel Receptionist
Glen Mhor Hotel & Apartments
8-17 Ness Bank, Inverness IV2 4SG
Up to £13.45 an hour
Part-time, Full-time
Apply now

Job details

Up to £13.45 an hour
Part-time, Full-time
8-17 Ness Bank, Inverness IV2 4SG

Full job description

Company Overview

The Glen Mhor Hotel is a charming collection of Victorian townhouses and self-contained apartments located in the heart of Inverness, overlooking the River Ness. Renowned for its rich history and vibrant distilling heritage, the hotel offers a unique blend of scenic beauty, cultural experiences, and exceptional hospitality. We are committed to providing memorable stays and outstanding service to our guests.

Summary

We are seeking a dedicated and friendly Hotel Receptionist to join our team at The Glen Mhor Hotel in Inverness. In this role, you will be the first point of contact for our guests, ensuring they receive warm and professional service from check-in to check-out. Your contribution will help create a welcoming atmosphere that reflects our hotel's commitment to excellence.

Responsibilities

  • Greet and assist guests with check-in and check-out procedures.
  • Provide information about hotel services, local attractions, and activities.
  • Manage reservations and handle guest inquiries efficiently.
  • Maintain a professional appearance and uphold high standards of customer service.
  • Coordinate with housekeeping and other departments to ensure guest satisfaction.
  • Handle phone calls with courtesy and professionalism.
  • Assist with administrative tasks as needed.
  • Ensure compliance with hotel policies and procedures.

Qualifications

  • Proven experience in hotel reception or customer service roles.
  • Excellent communication skills in English; multilingual abilities are a plus.
  • Strong organisational skills and attention to detail.
  • Friendly, approachable, and professional demeanour.
  • Ability to handle multiple tasks simultaneously.
  • Knowledge of reservation systems is preferred.
  • Flexibility to work various shifts as required.
  • A passion for hospitality and guest satisfaction.

Call-To-Action

If you are passionate about creating memorable guest experiences and thrive in a welcoming environment, we invite you to become part of our vibrant team at The Glen Mhor Hotel. Your journey towards making every guest's stay special starts here—apply now to embark on this exciting opportunity.

Pay: Up to £13.45 per hour

Experience:

  • Hotel Receptionist : 1 year (preferred)

Work Location: In person

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