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Hotel Receptionist jobs

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    • Knowledge of reservation systems and hotel management software.
    • Proven experience in hotel reception or front desk roles.
    • Previous experience working within a hotel department or similar environment preferred.
    • Positive attitude and someone who makes our guests smile.
    • Focusing on the front office department you will not be afraid to pick up the telephone and engage with clients directly, maximising the hotels revenue in this…
    • This role is vital in ensuring the smooth operation of our Hotel reception by providing excellent front-desk support and administrative assistance.
    • Previous experience in hotel reception and reservations.
    • Managing hotel guest billing, invoices and queries.
    • Welcoming guests and managing hotel check-ins and…
    • Comfortable using hotel systems and Microsoft Office.
    • Provide helpful information about the hotel and local area.
    • Manage payments, invoices and billing.
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    • Deal with all hotel reservations, cancellations and adjustments.
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    • To continuously promote sales within Reception and across the hotel up…
    • Familiarity with hotel operations and reservation systems is an advantage.
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    • Friends & family discounted hotel rates across the group.
    • Comfortable using computers and hotel booking/reservation systems (training provided).
    • Hotel reception : 1 year (preferred).
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    • Forward thinking and problem solving.
    • Checking in and out our hotel guests.
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Job Post Details

Hotel Receptionist - job post

Glenmoriston Hotel
20 Ness Bank, Inverness IV2 4SF
£24,420.00 - £35,084.08 a year - Full-time

Job details

Pay

  • £24,420.00 - £35,084.08 a year

Job type

  • Full-time

Location

20 Ness Bank, Inverness IV2 4SF

Benefits

Pulled from the full job description

  • Employee discount
  • Free parking
  • Store discount
  • Discounted or free food
  • On-site parking

Full job description

Company Overview

The Glenmoriston Town House Inverness is a renowned luxury boutique hotel located in the heart of the city, offering exceptional service and stylish accommodations. Committed to providing memorable experiences, we celebrate Scottish hospitality and elegance.
Summary

We are seeking a dedicated Hotel Receptionist to join our team at The Glenmoriston Town House Inverness in Inverness. In this role, you will be the first point of contact for our guests, ensuring their stay is comfortable and memorable. Your contribution will help uphold our reputation for service excellence.
Responsibilities

  • Greet and welcome guests warmly upon arrival.
  • Manage guest check-in and check-out procedures efficiently.
  • Handle guest inquiries and provide information about hotel services and local attractions.
  • Maintain accurate reservation records and assist with booking modifications.
  • Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Answer phone calls professionally, demonstrating excellent phone etiquette.
  • Support multilingual guests with language assistance as needed.
  • Uphold high standards of hospitality and guest service throughout all interactions.
  • Qualifications
  • Proven experience in hotel reception or front desk roles.
  • Excellent communication skills in English; multilingual abilities are a plus.
  • Strong organizational skills and attention to detail.
  • Friendly, professional demeanor with a passion for hospitality.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.
  • Knowledge of reservation systems and hotel management software.
  • Flexibility to work various shifts as required.
  • A positive attitude and commitment to delivering outstanding guest experiences.
  • Call-To-Action

If you are passionate about creating exceptional guest experiences and want to be part of a prestigious hotel that values elegance and service, we invite you to apply now. Join us at The Glenmoriston Town House Inverness and help craft unforgettable moments for our guests.

Pay: £24,420.00-£35,084.08 per year

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking
  • Store discount

Work Location: In person

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