Hotel Receptionist jobs in Burton Joyce

Job Title: Centre Manager
Location: Nottingham Triumph House, NG7
Hourly Rate: £14.74 ph/ £30,659.20 pa
Contract Type: Permanent
Hours: Full-time, 40 hours per week
Work Pattern: This role operates on a rotating shift pattern

· Week 1: 7:00am – 3:00pm

· Week 2: 11:00am – 7:00pm

Shifts alternate weekly on a two-week rotation.

*As September is our busiest period, you must be available to work 6 days a week including the weekends (psst.. extra funds to go towards your Christmas shopping!)*

Building: Study Inn – Triumph House, 3 Triumph Rd, Lenton, Nottingham NG7 2GA – 273 rooms consisting of 56 studios and 217 shared apartments with 27 shared cluster kitchens.

JOB ROLE:
We’re looking for a Centre Manager to ensure the smooth day to day running of the centre whilst managing a team of housekeepers, maintenance, and night concierges to deliver the best customer service and student satisfaction. You will have a real passion for delivering team training as well as maintaining extremely high standards.

BENEFITS

• 28 days annual leave increasing to 33 days with long service
• Birthday bonus (additional day off on your birthday)
• Employee assistance programme
• Annual Salary Reviews
• Free access to on-site gym facilities
• Free on-site parking

JOB RESPONSIBILITIES:

• Delivering exceptional customer service to our students
• Managing a team including directly reporting assistant manager, housekeepers, maintenance assistants and night concierge team to service and maintain our accommodation
• Preparing and delivering team meetings
• Carrying out room checks to ensure our accommodation is to an exceptional standard
• Have regard for student welfare and if necessary, liaise with the appropriate welfare professionals
• Troubleshooting problems and emergency situations as they arise
• You will be an excellent communicator and will maintain strong working relationships with managers, colleagues, and customers.
• Ensure customer service levels always excel in your Centre.
• Manage the collection of rent and ensure your Centre’s rent payments are chased as required and payments are made in time according to the rent schedule.
• Supporting the management & compliance of the centre in accordance with ANUK National Code of standards
• Be responsible for the management of Health & Safety within your centre and your team, students, and visitors

WHAT YOU’LL NEED:

• Experience of a manager or assistant manager role within an accommodation background, ideally hotels, rooms division manager, front office manager or head housekeeper
• Excellent customer service skills both face-to-face, telephone & email
• Proven IT skills knowledge of Microsoft Office
• Strong organisational and clear communication skills
• Ability to multi-task and deal with customer and team requests
• Ability to manage teams of people
• Organised and process driven
• All candidates must provide proof of eligibility to work in the UK to be considered

Desirable

• Experience within student accommodation or large residential buildings.
• Knowledge of health & safety procedures within hospitality or accommodation services.

Personal Qualities

• Reliable and professional.
• Hands-on and proactive approach to work.
• High attention to detail.
• Positive attitude with strong teamwork skills.
• Ability to work under pressure and meet deadlines.

If you feel you’re the right candidate for the role of our Centre Manager, then please click ‘apply’ now!

Pay: £14.74 per hour

Expected hours: 40.0 per week

Benefits:

• Free parking
• On-site gym
• On-site parking

Work Location: In person