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    • Reports To: Director of Operations and Guest Experience.
    • Role Type: Full-Time 40 hours on a weekly rota.
    • Backed by over 20 years of experience, it delivers…
    • Cleaning duties will be demonstrated but will include hoovering and mopping of floors, cleaning bathrooms and restocking of consumables etc.
    • Employee discounts across the hotel and spa.
    • Is confident using Microsoft Office and hotel or event management systems (experience preferred but not essential).
    • Previous experience working within a hotel laundry or housekeeping environment is an advantage, although training can be provided.
    • 20 - 30 hrs per week.
    • The position involves assisting senior chefs on duty with storage, preparation and cooking of all food items from the menu, ensuring the kitchen runs smoothly…
    • * Lead shifts and support the management team in the smooth operation of the restaurant.
    • As Front of House Supervisor, you’ll support the General Manager with…
    • Aside from knocking out some banging pizzas you will also be involved with preparing food before shifts, maintaining top notch cleanliness standards, cleaning…
    • Good knowledge of running a bar.
    • 20% discount on food and drinks in the restaurant.
    • Run the bar, making drinks, cocktails, teas & coffees.
    • Proven experience in a supervisory role within a restaurant or bar setting.
    • Assist in budgeting and financial planning for the bar operations.
    • You will be highly attentive, intuitive with strong communication and interpersonal skills and be confident building relationships with Spa members and hotel…
    • The role is primarily to manage our sports bar and help increase sales and provide first class customer service.
    • Excellent knowledge of food and beverage service standards and restaurant operations.
    • Support the Food and Beverage Manager with the day-to-day running of the…
    • Previous restaurant management experience is essential.
    • Being confident managing multiple outlets and moving between bar and restaurant operations depending on…
    • Support the General Manager in the day‑to‑day running of the pub.
    • Lead and motivate the front‑of‑house team to deliver excellent service.
    • As well as experience in providing meals to those who have specific requirements linked to SALT assessments and dysphagia.
    • 5 or 6 days per week.

Job Post Details

The Corporate Housing Partnership Limited logo

Central Guest Services Executive - job post

The Corporate Housing Partnership Limited
Poole
£15 an hour - Permanent, Full-time

Job details

Pay

  • £15 an hour

Job type

  • Permanent
  • Full-time

Location

Poole

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Life insurance
  • Additional leave
  • Company pension
  • Casual dress
  • Health & wellbeing programme

Full job description

Job Title: Central Guest Services Executive

Reports To: Director of Operations and Guest Experience

Location: Poole

Role Type: Full-Time 40 hours on a weekly rota

Salary: £15.00

About Us

Our group of companies specialises in housing solutions, supporting organisations with complex accommodation needs across the Corporate, Healthcare, Construction, and Insurance sectors. Backed by over 20 years of experience, it delivers tailored accommodation strategies, combining short and long-term housing, property management, and bespoke client support.

About the Role

We are looking for a Central Guest Services Executive based in our Poole office to join the Guest Services & Commercial teams of a fast-growing premium serviced accommodation business operating across the UK.

The Central Guest Services Executive will work on a variety of office administration and work closely with the Guest Services and Reservations team once a booking is confirmed to make sure we provide our guests with everything they need prior and during their stay.

We specialise in high-end accommodation for corporate, healthcare, construction, and insurance clients, delivering exceptional service across both short- and long-term stays.

What You will Do:

Deliver outstanding service to ensure guest satisfaction and encourage positive reviews.

Reporting to the Guest Services Manager to make sure all locations are aware of any changes or cancellations.

Contact guests (at least one week prior or earlier for long stays) to introduce yourself and assist with planning.

Coordinate personalised check-ins, gather all guest preferences, and communicate special needs to Operations.

Set up and manage parking.

Gain in-depth knowledge of each property and surrounding area to support guests with accurate advice.

Request and share guest feedback.

Manage guest damage disputes with care and professionalism.

Managing guest complaints, balancing good commercial outcomes with customer satisfaction.

General office administration to support other teams.

Who We are Looking For: You should have previous experience in a high-end hospitality guest liaison role, with a strong passion for delivering exceptional service that exceeds guest expectations. High attention to detail, a positive and confident attitude, and consistently personable behaviour with both guests and colleagues are essential. You must be able to maintain high standards and deal with guest issues fast, calmly, and professionally, in a busy sales office environment.

Essential experience:

« 1 + years in high end hospitality in a guest facing role.

« 1 + years in checking in processes/ reservation management/ concierge/customer service

Why Join Us?

You will be part of a collaborative, ambitious team within a business experiencing rapid growth. This role offers variety, responsibility, and the opportunity to make a meaningful impact on the quality and performance of our property portfolio.

Pay: £15.00 per hour

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • Referral programme

Application question(s):

  • Do you have experience in handling guests queries?
  • Do you have 1 year or more in a hospitality environment in hotels, or services apartments?
  • Do you have excellent communication skills?
  • Are you good at professional problem solving?

Work Location: In person

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