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    • You will have previous experience working within a restaurant, hotel, or hospitality environment, ideally with supervisory experience.
    • This is an important role within the hotel, helping to ensure our guest bedrooms and public areas are consistently maintained to the highest standards.
    • Generous discount across all ACI sites on both food and drink.
    • Great share of tips and tronc.
    • Cycle scheme - Money off a bike.
    • A major part of the role will be working closely with our Heads of Department and being the go-to operational support for teams across the hotel.
    • Previous experience in a care home environment is ideal, however candidates with a hotel/restaurant background are also encouraged to apply.
    • Preferred: Kitchen or culinary experience, hospitality or restaurant experience, supervising experience, and strengths in team management or serving; these can…
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    • Keep the restaurant looking and feeling the way our guests now expect.
    • Every guest should leave feeling genuinely looked after, not just served.
    • Experience: Minimum of 2 years in a hospitality management or supervisory role, ideally in a hotel, restaurant or events venue environment.
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    • Proven experience as a Senior Chef, Chef de Partie, Sous Chef, or Junior Sous Chef, working with high-quality ingredients and premium food offerings within a…
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    • Basic up to £32,000 plus tronc (that’s your card tips that are paid into your bank).
    • Management Bonus Scheme, up to £1,000 per year OTE.
    • Previous experience in a care home environment is ideal, however candidates with a hotel/restaurant background are also encouraged to apply.
    • Experience within a quality restaurant or luxury hotel.
    • Employee discounts on hotel stays and selected facilities.
    • Complimentary staff meals and parking.
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Job Post Details

Restaurant Supervisor
Hotel Cromwell
27 High Street, Stevenage SG1 3AZ
Up to £30,000 a year
Permanent, Full-time
Apply now

Job details

Up to £30,000 a year
Employee discount, Employee assistance programme, Company pension, Discounted or free food, Cycle to work scheme, Company events, Flexible schedule
Permanent, Full-time
27 High Street, Stevenage SG1 3AZ

Full job description

Restaurant Supervisor, The Hotel Cromwell
Up to £27,614.40 per annum + TRONC up to £50 per week

Job Summary

The Hotel Cromwell, located in the heart of Stevenage Old Town, is a busy hotel and popular dining destination. A major part of the hotel operation is our food and beverage offering, renowned for high quality, warm and friendly service.

We are part of Distinct Group Ltd who operate hotels and hospitality venues focused on service excellence, teamwork, and guest experience. We are proud members of the Hoteliers’ Charter, committed to fairness, inclusion, and employee wellbeing.

We are looking for an enthusiastic Restaurant Supervisor who enjoys delivering excellent hospitality and leading by example. Someone who is passionate about guest service, supports and motivates their team, and takes pride in maintaining high standards within a busy restaurant environment.

What you will be doing:

You will support the day-to-day operation of our food and beverage outlets, including Brasserie Rump and Wade, ensuring guests receive friendly, professional, and efficient service at all times.

You will supervise service periods, coordinate the restaurant team, assist with training and development, manage guest feedback, and ensure company standards are consistently maintained. You will lead by example on the floor, supporting the team during busy service periods whilst helping to deliver exceptional guest experiences.

You will work closely with the Food & Beverage team to ensure smooth service delivery, maintain operational standards, and support the successful delivery of breakfast, lunch and dinner.

What you will bring to the team:

You will have previous experience working within a restaurant, hotel, or hospitality environment, ideally with supervisory experience. You will possess excellent communication and organisational skills, be confident leading a team, and have the ability to remain calm and professional in a fast-paced environment.

You will be passionate about delivering exceptional guest experiences and committed to maintaining high standards of service, presentation, cleanliness, and compliance. Experience of training team members, handling guest concerns, and supporting operational performance would be advantageous.

Most importantly, you will be a positive role model who can motivate others and contribute to a culture of teamwork and service excellence.

What's on Offer?

  • Up to £27,614.40 per annum + TRONC up to £50 per week.
  • Flexible working hours.
  • Genuine career development within a growing hotel group.
  • Staff discounts on accommodation, food, and beverage.
  • Access to retail, leisure, and lifestyle discount platform.
  • Wellbeing support, including 24/7 employee assistance and Virtual GP.
  • Cycle to work and pension schemes.
  • Employee of the month/year rewards.
  • Length of service rewards.

If Hotel Cromwell sounds like an exciting opportunity for your next career move, we would love to hear from you. Send us your CV and tell us why you would be a perfect fit for us.

Pay: Up to £30,000.00 per year

Benefits:

  • Company events
  • Cycle to work scheme
  • Discounted or free food
  • Employee assistance programme
  • Employee discount

Work Location: In person

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