Hotel Restaurant jobs in Luton

Job Overview

Tewinbury Farm Hotel is an independent, family-run hospitality business set in the Hertfordshire countryside — and events are at the very heart of what we do. From intimate wedding breakfasts and milestone birthday celebrations to corporate away days and private dining occasions, every event that takes place here matters deeply to the people attending it. We are looking for an Events Manager who understands that and brings genuine passion, warmth, and professionalism to making each one exceptional.

This is a hands on, guest-facing, front-of-house Events Manager role focused on the day-to-day management and delivery of events at Tewinbury Farm Hotel. You will be the face of each event — the person clients and guests turn to on the day, the calm and capable presence that makes everything feel effortless, and the skilled coordinator who ensures every detail agreed in planning actually happens on the ground.

Key Responsibilities

Event Day Management & Guest Experience

• Act as the lead point of contact for clients and guests on the day of their event, from first arrival through to final farewell
• Oversee the running of each event in real time — managing timings, coordinating teams, anticipating needs, and responding to any changes with calm confidence
• Welcome clients and guests with warmth and professionalism, ensuring their first impression of the day sets exactly the right tone
• Ensure the event is delivered precisely to the agreed specification, communicating any changes clearly and swiftly to all relevant teams
• Handle guest requests, last-minute changes, and any issues that arise during the event with composure, creativity, and genuine care
• Be the calm, reassuring presence that clients need on what is often one of the most important days of their lives or year

Pre-Event Coordination & Planning

• Manage the operational handover from the events sales and coordination team, ensuring you have a thorough understanding of every detail of the event before the day
• Conduct pre-event site walks and briefings with all relevant departments so every team member knows exactly what is needed and when
• Deliver on prepared detailed event running orders, function sheets, and team briefing documents that leave nothing to chance
• Carry out pre-event room inspections to ensure spaces are set, dressed, and presented to the required standard before any guest arrives

Team Coordination & Communication

• Brief and direct the event team on the day, ensuring every team member understands their role and responsibilities throughout the event
• Maintain clear and proactive communication between front-of-house, kitchen, bar, and wider hotel teams throughout each event
• Work closely with the Events Head Chef to coordinate food timings, course changes, and any dietary or allergen requirements during service
• Support and mentor junior team members during events, leading by example and building a confident, guest-focused team culture

Operational Standards & Presentation

• Ensure all event spaces are set up, presented, and maintained to an impeccable standard throughout every occasion
• Oversee the timely and efficient turnaround of spaces between different elements of an event or between back-to-back bookings
• Maintain full compliance with health and safety, food hygiene, fire safety, and licensing requirements throughout all events
• Ensure all allergen information is communicated accurately between kitchen, service teams, and guests
• Conduct a thorough debrief and venue check at the close of each event, noting anything that requires follow-up
• What We Offer
• A competitive salary commensurate with experience
• The opportunity to be part of a genuinely special events team at one of Hertfordshire's most distinctive rural venues.
• Holiday that accrues with length of service from 28 day - 33 days over 5 years
• Length of service awards that rewards those that stay with stays
• Tech/cycle scheme
• Medicash cash back for medical costs
• EAP - there to support you if and when you need it!
• 50% of food when you dine in one of our restaurants with us
• Meals on duty
• Not one but two annual staff events! One summer BBQ and one Christmas Party!
• A role where no two days — or events — are ever quite the same
• A supportive team and leadership structure that invests in your development

Equal Opportunity Employer

Tewinbury is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations w

Pay: Up to £34,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme

Work Location: In person