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Hotel Switchboard Operator jobs in London

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    • 4 on 4 off rotational shift pattern (including weekends) - 31.5hrs per week (21.00 - 07.00) starting the 1st of June 2026. *.
    • Pay: Up to £25,031.00 per year.
    • Greeting and navigating inbound calls from our ‘virtual switchboard environment'.
    • Previous experience in switchboard, telephone reception, customer service, or…
    • A real people person and at ease in building relationships with the hotels high profile guests.
    • Marriott Discount Card enabling to benefits from hotel room,…
    • You’ll work mainly at the hotel switchboard, ensuring that every guest and caller receives a warm, professional, and helpful experience.
    • To answer all incoming and internal calls for the London hotels and corporate office, politely and efficiently, according to our company minimum standards…
    • Working Pattern: Monday - Sunday (06:00 - 14:00) and (14:00 - 22:00) - 8 hr shifts with 30 minute unpaid break on a 4 on / 4 off shift pattern.*.
    • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
    • Free and discounted hotel breaks - From the first day of…
    • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
    • Free and discounted hotel breaks - From the first day of…

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Job Post Details

Experienced Switchboard Operator - Nights 4 on 4 off - job post

ComXo
18 Horton Road, Slough SL3 9ER
Up to £25,031 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 4 days.

Job details

Pay

  • Up to £25,031 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Night shift
  • Rotating shift
  • Monday to Friday

Location

18 Horton Road, Slough SL3 9ER

Benefits

Pulled from the full job description

  • Referral programme
  • Free parking
  • Company pension
  • Health & wellbeing programme
  • Company events
  • On-site parking

Full job description

4 on 4 off rotational shift pattern (including weekends) - 31.5hrs per week (21.00 - 07.00) starting the 1st of June 2026.

As a Switchboard Operator on nights you will be dealing with a variety of incoming calls as a first point of contact for some of our high profile clients. You will be assessing the nature of the calls in order to transfer or escalate ensuring that each call has a valued outcome. Additionally you will be required to carry out data related admin tasks using Excel.

ComXo recognises ambition and talent with fantastic opportunities to progress to Senior Customer Service Advisors, Team Leaders and beyond.

You would need to be able to commit to an eight-week office-based (Datchet, SL3 9ER) induction (Mon-Fri, 9am to 5pm) before moving onto the night rota.

What we are looking for:

  • Previous telephone customer service and IT support experience is essential
  • A good telephone manner with a passion to deliver a first-class service
  • A ‘can do’ attitude
  • Someone who is happy working nights on a rotational shift pattern, with experience of working nights.

Please only apply if you are able to commit to 8 weeks of training (Monday to Friday)

Salary is £22,031 plus an additional Out of Hours Allowance of £3,000 per annum.

If successful in the recruitment process, the employment will be subject to 10 years of references and employment history, proof of education certificates, DBS check, financial adversity and sanctions checks which will be completed upon offers.

Please note due to volumes of applications, we will only be able to contact those who have been selected to move onto the next stage. If you do not hear from the team, unfortunately this means your application was not selected.

Equality and Diversity at ComXo

At ComXo, we are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We celebrate diversity in all its forms and are proud to be an equal opportunity employer. We welcome applications from individuals of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and religion.

We believe that a diverse and inclusive team drives innovation, fosters creativity, and strengthens our ability to serve our clients. If you require any adjustments during the recruitment process, please let us know — we’re here to support you.

Further information can be found in our Equality & Diversity Policy which is available on request.

Job Types: Full-time, Permanent

Pay: Up to £25,031.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Referral programme

Application question(s):

  • Have you worked nights before?
  • Are you able to commit to 8 weeks of training (9am to 5pm - office based) before moving onto night shifts?
  • Have you worked in a switchboard/call centre environment before and if so, for how long?

Work Location: In person

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