Hotel jobs in Dunadry

Overview

We are seeking a dynamic and welcoming Front Office Receptionist to be the first point of contact for our guests and visitors. This energetic role involves creating a positive first impression, managing guest inquiries, and ensuring smooth front desk operations. The ideal candidate will possess excellent communication skills, a warm personality, and a passion for hospitality. This position offers an exciting opportunity to be part of a vibrant team dedicated to delivering exceptional guest experiences.

Responsibilities

As a receptionist you will be responsible for:

• Presenting a professional attitude as front office staff, to include professional presentation of uniform, hygiene and working station.
• Ensuring that reception telephone calls and emails are answered efficiently, ensuring adequate screening and directing of calls to the relevant departments and effectively dealing with all reception related enquiries.
• Checking in all guests efficiently, answering and resolving guest enquires and checking out i.e. assigning rooms, handling special requests (cots, spare beds, flowers in room etc) and preparing bills.
• Processing deposits via cash, credit card and cheque. Managing floats and banking, reporting any overages or shortages to the Front Office Manager.
• Liaising with accounts regarding foreign exchange, discrepancies in bills and banking
• Assisting the hotel with upselling of hotel packages and other services. Taking reservations on behalf of the reservations department. Ensuring real time knowledge of new promotions rates and packages
• Resolving guest complaints effectively and escalating to the Front Office Manager and/or relevant Head of Department where applicable.
• Recording and reporting effectively, ensuring communication with the Front Office Manager and other departments.
• Complying with all Safety Rules, Policies and Procedures as outlined in The Employee Handbook.

This job description is not an exhaustive list of duties and responsibilities. The post holder will be required to undertake any other reasonable duties which will be discussed with and directed by the Front Office Manager, Duty Manager or General Manager.

Candidate Criteria

To successfully fill this role, you should maintain the attitude, behaviour, skills and values that follow:

Essential

You should have and be able to demonstrate:

• The ability to work under pressure to achieve objectives within timescales, without compromising accuracy and quality
• Extreme organisational skills, with excellent time management skills and the ability to work on multiple projects with different customer
• The ability to make intelligent decisions when faced with competing priorities.
• Excellent verbal and written communication skills, with great interpersonal skills and the ability to communicate at all levels.
• Proficient IT skills and the ability to use systems such as Microsoft Office including Excel, Outlook and Work

Desirable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions;

• Previous experience in a receptionist position and/or hospitality position
• Educated to GCSE level

Terms and Conditions

The full list of conditions can be found in our employee handbook. o Shift patterns to include early mornings, late evenings, weekends and statutory holidays or other holidays.

Join us in creating memorable guest experiences by providing friendly, efficient, and professional front desk service. Your enthusiasm and dedication will help set the tone for an exceptional stay for every visitor!

Pay: £9.00-£13.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Ability to commute/relocate:

• Antrim BT41 2HA: reliably commute or plan to relocate before starting work (required)

Experience:

• Receptionist: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person