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    • It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible…
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    • You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer.
    • You will be responsible for maintaining the highest standards of cleanliness, presentation, and comfort, ensuring that each guest feels cared for from the…
    • Oversee the guest service team on duty, including room assignments, system opening/closing, accurate billing, and maintaining guest records.
    • Lead, develop and line-manage the Grove HR team, setting clear objectives, priorities and standards and supporting each person's development.
    • Be on duty to ‘check in’ and ‘check out’ hotel guests.
    • Have a friendly and calm attitude when working under pressure.
    • Be able to work split shifts.
    • You will work closely with the Senior Leadership Team to drive standards, develop the team, maximise sales and ensure every guest receives an exceptional…
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    • Have performed in a hotel environment with a positive track record.
    • Planning and executing all sales activities including client events, networking…
    • As the face of the hotel throughout the night, you will play a vital role in ensuring our guests feel safe, welcomed and cared for, while helping to maintain…
    • The role will entail strategic decision making in order to maximise the rooms revenue through room occupancy and yield management.
    • Clean guest bedrooms and bathrooms to hotel standards.
    • Comply fully with all regulations designed to protect the security and safety of the guest and staff and…
    • This pivotal role involves overseeing daily bar activities, ensuring excellent service, and maintaining high standards that reflect our commitment to guest…
    • Work closely with your team and other departments, keeping communication clear and positive.
    • Keep our Food & Beverage and communal spaces clean, organised and…
    • Worldwide employee and friends & family hotel room discounts.
    • Drive service standards, training, and upskilling to elevate team knowledge and guest interaction.
    • Guest Feedback: Take ownership of guest requests or concerns and resolve them promptly, professionally and with genuine care.
    • AA Hotel of the Year 2024/25.

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hotel receptionist
Duty Security Officer
2-8 Great Suffolk Street, London SE1 0UG
£32,802 a year
Full-time

Job details

Here’s how the job details align with your profile.

Pay

£32,802 a year

Job type

Full-time

Benefits

Pulled from the full job description
Employee discount
Employee assistance programme
Company pension
Car scheme

Full job description

Description


Imagine being at the heart of a luxury hotel, ensuring the safety and wellbeing of every guest, colleague, and asset. As Duty Security Officer, you’ll take a proactive role in maintaining the highest standards of security, fire safety, and health & safety, while supporting a welcoming and safe environment for all.

Each day is an opportunity to observe, respond, and lead with vigilance, while helping your team grow, follow best practices, and deliver excellence in every aspect of hotel safety.


What You Will Do In This Splendid Role


You’ll bring focus, vigilance, and leadership to every shift. Here’s what you’ll be up to:
  • Lead and supervise the security team
  • Respond swiftly to incidents, alarms, and emergencies, investigating and escalating where necessary
  • Monitor CCTV, alarms, and hotel security systems, maintaining accurate records and reports Support and train hotel staff on security, fire, and health & safety procedures
  • Liaise with law enforcement, fire authorities, and management, ensuring compliance with all hotel policies and legal requirements

What Makes You Splendid


We live by our values, and we want you to bring them to life every day:
  • Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
  • Honest - You’ll be part of a team that believes in doing the right thing.
  • Brilliant - We strive for brilliance in everything we do because excellence isn’t just a goal, it’s our standard.
  • Open - We’re looking for someone who values inclusivity, connection, and community. Bring your vigilance, leadership, and dedication to safety, and we’ll give you the platform to create a secure and welcoming environment for all.

Our Splendid Benefits:


When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
  • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
  • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
  • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
  • Life Assurance - peace of mind for you and your loved ones.
  • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
  • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
  • Pension - auto enrolment into the company pension scheme.
  • Learning & Development - opportunities available to progress your skills and career.

About Hilton - London Bankside

Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society.
Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery.
The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences.
Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

Pay: £32,802.00 per year

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