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    • Solve guest issues, complaints or requests when brought to the attention and escalated accordingly.
    • Maintain close communication within the department and with…
    • Focused on continuous and seamless guest service, you will have fantastic communication skills, excellent attention to detail and a commitment to high standards…
    • You'll spend much of your working day on your feet, walking and handling dogs, cleaning accommodation, and carrying out practical tasks around the site.
    • Discounts? Up to 50% discount off food across all of our hotels and 50% off accommodation.
    • Taking care of the hotel and our guests throughout the night, ensuring a safe, secure, and welcoming environment.
    • Discounted or free meals while on duty.
    • View all NOVOTEL jobs - Cardiff jobs - Guest Service Agent jobs in Cardiff
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    • Discounts? Up to 50% discount off food across all of our hotels and 50% off accommodation.
    • Can inspire and develop a team.
    • 30% discount on overnight stays in our pubs with rooms.
    • Flexibility to help with washing up, cleaning and basic kitchen prep as required.
    • Promote hotel services and amenities to enhance guest experience and drive revenue.
    • Assist in training new staff on guest service standards and procedures.
    • Monitor arrivals, departures, room status, guest feedback, and overnight activity to ensure service standards are maintained.
    • Follow all hotel health safety, security and emergency procedures.
    • Support the hotel team with maintaining a safe and secure environment for guests and…
    • Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
    • We are looking for a dependable individual that can successfully supervise the service of Food & Beverage in the hotel on a regular basis (30 hours per week…
    • Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
    • In this role, you will handle event and accommodation enquiries, convert bookings, coordinate customer requirements, and deliver exceptional service from…
    • Minimum of 1 year experience in Hotel Cleaning, as room attendant or public areas cleaner.
    • As a Housekeeper / Room Attendant, you play a vital part in…

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Job Post Details

Guest Services Manager
Langham Hospitality Group
·
3.6
United Kingdom
Full-time
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Job details

Pay information not provided
Full-time
United Kingdom

Full job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Located in the heart of London's West End, The Langham, London is Europe's first Grand Hotel and a Forbes 5-star property. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues.

The Langham, London; Europe’s first Grand Hotel is currently recruiting for a Guest Services Manager to join our talented Guest Service team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Guest Services Manager, your key focus will be to:

  • oversee the day-to-day operation of the Guest Services department
  • oversee the preparation and delivery of all VIP welcome cards and VIP amenities
  • solve guest issues, complaints or requests when brought to the attention and escalated accordingly
  • supervise and manage the team; performance manage, develop, help and ensure they have everything they need
  • demonstrate expertise in the functionality of Shiji and/or Opera PMS and ensure all guest profiles are up to date
  • maintain close communication within the department and with other hotel departments
    • attend meetings with other departments or within Rooms Division as required


Do you have? -

  • previous experience of working as a Guest Services Manager or an Assistant
  • excellent customer service skills and a real understanding of 5* luxury environment service requirements
  • excellent communication skills, in English language, both written and verbal
  • knowledge of one other language (advantageous)
  • immaculate personal presentation
  • previous experience of managing and leading small to medium sized teams is essential
  • hands-on, pro-active approach; taking personal responsibility and initiative to prevent or resolve problems

    For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/london/
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