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    • Communicate with hotel guests throughout their stay with the focus on personalised service in order to exceed guest expectations.
    • Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy.
    • Handling reservations, amendments, cancellations, and room allocations using the hotel's booking systems.
    • As the first point of contact for guests, you'll play…
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    • With modern accommodation, meeting facilities, and a focus on delivering a great guest experience, the hotel offers significant opportunities for a General…
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    • You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.
    • Support your teammates across the hotel when things get busy.
    • Solve guest issues, complaints or requests when brought to the attention and escalated accordingly.
    • Maintain close communication within the department and with…
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    • You could be checking guests in and out on reception, serving behind the bar (so you will need to be 18 or over), cooking food in the kitchen ready for…
    • Ability to follow company procedures and deliver high standards.
    • Ensure correct operating procedures are followed and company standards met.
    • Performs well under pressure and keeps a perspective.
    • Job Type: Full time, permanent (40 hours per week Monday - Friday).
    • Ability to work cross functionally.
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    • You could be checking guests in and out on reception, serving behind the bar (so you will need to be 18 or over), cooking food in the kitchen ready for…
    • As a Maintenance Technician, you will be responsible for the upkeep and maintenance of our hotel, ensuring that guest rooms, public spaces, and back-of-house…
    • Take full responsibility for the daily operation of the hotel, overseeing accommodation, food and beverage, weddings and events while ensuring consistently high…
    • This will include checking guests in and out at Reception, running the breakfast service, helping set up meeting rooms, and work the bar and restaurant.
    • Food and Beverage experience isn't essential for this role, but to be successful, you will be passionate about providing an exceptional guest experience and…
    • You'll also work closely with hotel departments to ensure expectations are met and guests receive an exceptional experience.
    • Hours per week: Full time.

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Job Post Details

Reception and Reservations Manager
Prince Rupert Hotel (AA 4 Star with 2 Rosettes)
Shrewsbury
£35,000 a year
Full-time
Apply now

Job details

£35,000 a year
Free parking, Company pension
Full-time
Shrewsbury

Full job description

The privately owned Prince Rupert Hotel is located in the very heart of medieval Shrewsbury. The hotel is steeped in history with parts dating back to the 15th and 12th century being Grade 2* Listed by English Heritage. There are 70 ensuite bedrooms including 10 heritage suites some with four poster beds. The Prince Rupert has been awarded AA 4 stars and 2 rosettes for culinary excellence. The hotel is very popular with both leisure guests (from the UK and international) and those visiting Shrewsbury for business.

We are now seeking to recruit an experienced Reception and Reservations Manager whose main responsibility will be as follows:

Duties :

- Oversee the reception team ensuring that high levels of hospitality are applied throughout the guest experience.

- Manage reservation emails and general enquiries.

- Manage the reservations system (Guestline Rezlynx), allocating guests to specific bedrooms as required, personalising the reservations to take into account special occasions and liaising with the hotel guests throughout their stay.

- Responding to reservation enquiries and group bookings.

- Responsibility for all social media marketing including the creation of regular posts to promote both the hotel, restaurants and events.

- Maintain and update the hotel website along with all third party websites which promote the hotel by uploading new images and refreshing the hotel descriptions.

- Personalise the guest experience especially those who are celebrating anniversaries, birthdays and those who are returning guests.

- Create a hotel guest data base and manage all aspects of this.

- Monitor and train the reception staff as required to ensure that the guest arrival and departure process operates in a smooth and efficient manner.

- Communicate with hotel guests throughout their stay with the focus on personalised service in order to exceed guest expectations.

- Operating an efficient reservations department, maintaining all correspondence to guests and keeping the reservations filing system up to date.

- Striving to maximise hotel bedroom occupancy, average room rate and continually assessing competitor rates within the market.

Qualifications:

- Ideally previous reception experience within the hospitality sector.

- Previous experience of the Guestline Rezlynx system would be beneficial but not essential as full training will be provided.

- Excellent written and verbal communication skills along with personal presentation.

- Educated to A-level or degree standard with high level English and maths skills.

- Ability to train staff and create a team environment.

- Knowledge of Shrewsbury as a destination (including events, history of the town, sights to visit and the layout of the town would be beneficial.

The successful candidate will form part of the senior management team within the hotel and will report directly to both the General Manager and Managing Director. This is a great opportunity to join Shrewsbury's finest hotel.

Hours of work - Generally 10am - 6pm Tuesday to Saturday.

Job Type: Full-time

Pay: £35,000.00 per year

Benefits:

  • Company pension
  • Free parking

Ability to commute/relocate:

  • Shrewsbury, Shropshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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