House Medical Centre jobs in Ormskirk

SWAGGA PCN

Care Coordinator

Full Time (37.5 hours/week) (Band 4)

Who we’re looking for?

This is a new role for SWAGGA PCN so we’re looking for someone who can work as part of a team to work across various teams and newly developed services. This will be an operational role and you will need to be a strong communicator with good administration skills but most of all, we’re looking for people with passion and compassion.

The role.

This role is a diverse operational role. You will work closely with the PCN leadership team and member practices, collating a range of data and helping to shape appropriate interventions at a community level and across the wider organisation. The key responsibilities are subject to change as the role develops but will include:

· Support across all teams when required.

· Neighbourhood Health Hub support

· Womens Health and LARC admin support when required

· GP ARRs support

· FCP’s support

· Admin support and minute taking when required.

· Emis searches/reports

· Appointment books

· Emis Referrals

· To support and work closely with the PCN Managers

You will be responsible for the day-to-day management of the PCNs response to various staff group workflow, whilst managing a cohort of patients and providing care planning support. In addition, you will design and implement systems and processes to support the leadership team to ensure the PCN is able to identify and respond accordingly. You will work closely with the PCN leadership team and member practices, collating a range of data and helping to shape appropriate interventions at a community level and across the wider organisation. This may include:

- Supporting all PCN teams

- Supporting SWAGGA Neighbourhood Health hub

- Supporting the development of health promotion events within SWAGGA communities

- Ongoing engagement and work with communities and/or patient cohorts

- Collating clinical data in relation to health care

- Connecting with other professionals across the Liverpool City Region to ensure SWAGGA practices are engaged in relevant interventions relating to various key health indicators for our patients.

- Ensuring the leadership team are kept up to date with regards to local and national policy developments, related to all key health indicators.

- Making a significant contribution to the various SWAGGA PCN Action Plans and related processes

- Opportunity to develop clinical skills such as phlebotomy, blood pressure, vaccinations, and patient contact to support ongoing projects and network demands.

Benefits

As a SWAGGA PCN team member, you will be entitled to:

- Minimum starting salary of AfC Band 4 increment 1

-Access to the NHS Pension scheme

-30 days per year annual holiday plus bank holidays

-Access to NHS training

-Permanent contract

In addition, we believe you will find SWAGGA PCN to be a supportive and enjoyable working environment. You’ll have access to a range of team members and a line manager who will agree your performance and personal objectives with you. Day to day, your workplace will include GP practices and SWAGGA Neighbourhood Health Hub.

Our network of practices.

Our network operates across the SWAGGA neighbourhood which includes:

· Margaret Thompson Medical Centre

· Garston Family Health Centre

· Grassendale Medical Centre

· The Village Surgery

· Mather Avenue Surgery

· Netherley Health Centre

· Gateacre Medical Centre

· Fulwood Green Medical Centre

· Woolton House Medical Centre

· The Ash Surgery

· Gateacre Brow Surgery

· The Village Medical Centre

· Hunts Cross Health Centre

· Speke Neighbourhood Health Centre, Dr Singh

· Speke Neighbourhood Health Centre, Dr Thakur

Our adjusted patient population is approximately 100,000 and we work very closely with our community team and other local Healthcare providers. This includes Salaried GP's, Advanced Clinical Practitioners, Clinical Pharmacists, Practice Nurses, Social Prescribers and First Contact Physios.

The Care Coordinator’s role will support the PCN leadership team and GPs in coordinating all key activity including improving access to services, providing advice and information, and ensuring health and care planning is timely, efficient, and patient-centred. The role will include supporting digital initiatives and may at times, include responsibilities for the co-ordination of the patient’s journey through primary care. The successful candidate will have great negotiation and communication skills and will understand primary care services, community health services and health inequalities.

The post holder will also be required to travel from practice to practice and to other venues during fulfilment of their duties. You will also be required to complete online Care Coordinator training which is currently provided through the personalised care institute. Mandatory requirement of NHS England.

JDPS

Care Coordinator

SWAGGA PCN has a team of Care Coordinators working across a range of service areas, including Care Homes, Cancer, SMI, LD and Pharmacy Services. This is in addition to our Social Prescribers and various other roles, such as Physiotherapists.

This post will be focussed on supporting across the various roles and clinical streams in the PCN as well as the leadership team with new workstreams being developed for services.

Person specification

Knowledge and Experience

· Core level of Maths and English

· NVQ level 3 or equivalent experience in a health and/or social care setting

· Understanding/experience of clinical workflow streams

· Understanding and awareness of Primary Care systems and processes

· Understanding of wider healthcare delivery including roles of core MDT members and role of Primary Care

· Experience providing advice/signposting to people

· Experience of preparing plans and reporting progress

· Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes

· Experience of analysing and interpreting information and presenting results in a clear and concise manner

· Experience of collating and disseminating voluminous and sometimes complex information

· Experience of organising recurrent events

· Evidence of administrative skills and robust record keeping

· Understanding/experience of using tools to create individualised plans

· Experience of Emis Clinical system

· Experience of Microsoft packages

· Experience of Primary Care/GP Practice

Skills

· Demonstrate understanding of, and contributes to, the network priorities

· Demonstrates ability to improve quality within limitations of service

· Demonstrate ability to motivate self to achieve goals

· Promotes diversity and equality and leads by example

· Ability to present plans, outcomes and learning to stakeholders

Behaviours and values

· Good communicator

· Professional, approachable and respectful attitude to others

· An ability to provide constructive feedback and receive feedback in a professional manner

· Recognises the roles of other colleagues and their role in relation to person centred care

· Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary.

For an informal discussion about the role, please contact: Andy Perry

Telephone: 0151 317 8577

Email: andy.perry@livgp.nhs.uk or Katie.hibbert@livgp.nhs.uk

Job Type: Full-time

Pay: £28,392.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Liverpool, Merseyside: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience using EMIS?

Experience:

• administration and care: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person