Housing Association jobs in Bristol

Job Summary

ROLE: Responsible for coordinating the letting and occupation of properties at Imperial Apartments, providing an organised and responsive service from initial referral or enquiry through to viewing, application, tenancy sign-up and occupation. The role combines lettings administration, day-to-day tenancy management, applicant and resident contact and accurate record keeping, working closely with colleagues, Bristol City Council and operational teams to minimise void periods and provide a positive experience for prospective and current tenants.

REPORTS TO: Regional Manager

SALARY: £30,000 per annum

WORKING HOURS: 40 hours per week

DUTIES INCLUDE:

· Coordinating the letting of void properties from referral or enquiry through to successful occupation, ensuring applications are progressed efficiently and delays are followed up.

· Maintaining an accurate overview of available properties, applicants, referrals, viewings, offers and anticipated move-in dates.

· Responding promptly to enquiries from prospective tenants

· Contacting applicants, arranging and conducting property viewings and following up outcomes.

· Processing applications and referrals, ensuring required information and documentation is obtained, checked and accurately recorded.

· Completing tenancy sign-ups and ensuring new tenants receive all required tenancy and property information.

· Working with maintenance colleagues to monitor void properties, ready-to-let dates and outstanding works, escalating delays or concerns where required.

· Maintaining regular communication with Bristol City Council and other referral partners regarding nominations, applications, available accommodation and outcomes.

· Coordinating and maintaining accurate lettings and nomination monitoring logs, ensuring key dates, actions, outcomes and tenancy information are kept up to date.

· Managing the day-to-day administration and monitoring of the Bristol City Council VNF process, tracking referrals and deadlines and coordinating required actions.

· Using Microsoft Excel confidently to maintain trackers, monitor performance and deadlines, reconcile information and provide accurate management information.

· Using Arthur to maintain clear and accurate records of applicant and resident contact, tenancy information and relevant actions.

· Dealing with day-to-day tenancy related issues, including investigating concerns, communicating with residents and issuing appropriate correspondence or tenancy letters, working with relevant colleagues where further action, input or escalation is required.

· Managing tenancy endings from Notice to Quit through to keys returned, including resident communication, check-outs, meter readings and ensuring relevant teams and organisations are notified.

SKILLS, EXPERIENCE & ATTITUDE

Essential

· Strong administrative and organisational skills, with experience managing a busy workload, multiple tasks and deadlines.

· Previous experience in lettings, property administration, housing administration, estate agency, customer service or a similar administrative/customer-facing role.

· Strong Microsoft Excel skills, with experience maintaining accurate spreadsheets, trackers and monitoring information.

· Excellent written and verbal communication skills and confidence communicating with a wide range of people.

· Friendly, approachable and patient, with a strong customer-service focus and the ability to build positive relationships with applicants and residents.

· Proactive and comfortable following up outstanding information and taking responsibility for progressing work.

· Strong attention to detail and the ability to maintain accurate records and produce clear, professional correspondence.

· Confident using CRM or other electronic record-management systems.

Desirable

· Experience in residential lettings, social housing, temporary accommodation or property management.

· Experience working with local authority housing teams, nominations or referrals.

GENERAL

• To contribute to the effective delivery and continuous improvement of housing and lettings services at Imperial Apartments.
• To maintain effective working relationships across all departments and partner organisations.
• To demonstrate and actively encourage good team spirit and a positive working environment.
• To be approachable, professional and empathetic in dealings with residents, applicants, colleagues and external partners.
• To maintain good timekeeping, attendance and personal organisation.

Pay: £30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Ability to commute/relocate:

• Bristol BS14: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have experience in Social Housing and Lettings Service?

Experience:

• Private Social Housing: 1 year (preferred)

Work Location: In person