Housing Association jobs in South East London

Resident Liaison Officer for Lambeth Area

£32,000 - £35,000 per year

Location: E17 5DU

Employment Type: Permanent

Probation Period: 3 Months

Schedule: Monday to Friday

Company Overview

Lura Constructions is a leading repairs and refurbishment contractor, working primarily with public sector housing providers. We are committed to delivering high-quality construction services with an unrivalled customer experience, ensuring residents are supported throughout refurbishment and repair works.

Position Details

As a Resident Liaison Officer (RLO) at Lura Constructions, you will be the key link between residents and the construction teams, ensuring that communication is clear, and residents are supported throughout planned works. You will provide a high standard of customer service, handle inquiries and complaints professionally, and ensure residents are kept informed about the progress of works affecting them. This role requires a proactive, organised, and stress-resistant individual with strong problem-solving skills.

Key Responsibilities

• Act as the first point of contact for residents regarding refurbishment and repair works.
• Build and maintain positive relationships with residents, ensuring their concerns are addressed promptly.
• Organise and attend resident meetings to communicate work schedules and expectations.
• Provide ongoing updates to residents and stakeholders about project progress.
• Resolve resident issues and escalate when necessary to ensure timely resolution.
• Conduct pre-entry surveys and inspections to identify potential concerns before work commences.
• Maintain accurate records of resident interactions, complaints, and resolutions.
• Ensure compliance with health and safety regulations and company policies.
• Work closely with site teams, project managers, and contractors to facilitate smooth project delivery.
• Assist vulnerable residents with additional support needs during construction works.

Required Skills and Qualifications:

• Minimum 3 years of experience in the public housing sector in a customer-focused role.
• Proficiency in Microsoft Office programs, including Excel, Word, and Outlook.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with residents and stakeholders.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proactive and highly organised, with strong attention to detail.
• Full UK driving licence and access to own vehicle (essential).

Why Join Us?

At Lura Constructions, we are dedicated to providing excellent service to both our clients and the communities we serve. As part of our team, you will have the opportunity to develop your career within a supportive and professional environment. We offer a competitive salary, ongoing training, and a chance to make a meaningful impact on residents' lives during important housing improvements.

If you are a motivated individual who thrives in a fast-paced environment and enjoys working directly with residents, we would love to hear from you!

Job Types: Full-time, Permanent

Pay: £32,000.00-£35,000.00 per year

Work Location: In person