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Housing Complaints Officer jobs

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    • You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating…
    • View all BRC Jobs jobs - Remote jobs - Housing Officer jobs in Remote
    • Salary Search: Housing Complaints Officers salaries in Remote
    • The Corporate Services Officer (Complaints) will lead the investigation and management of formal complaints, ensuring fair, timely and customer-focused…
    • Experience of contract monitoring for homelessness, domestic abuse or other social care services or capital housing programmes.
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    • Experience of handling complaints in a housing, local authority, regulated customer service or Ombudsman-related environment.
    • Investigate and respond to customer contacts, including complaints, in line with the Scottish Public Sector Ombudsman (SPSO) complaints process and internal…
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    • We are also keen to appoint candidates who have a strong knowledge of the social housing landscape in Edinburgh and understand key homelessness legislation and…
    • You’ll work with colleagues across the Council, partner organisations and members of the public to help manage complaints and ensure they are progressed…
    • A housing professional with experience and knowledge of at least one of the following areas: temporary accommodation procurement at a contract level, housing…
    • Experience in ASB case management, preferably in social housing.
    • Reporting to the ASB Manager, you’ll deliver excellent service to residents affected by ASB.
    • Strong experience managing complex complaints, investigations or casework.
    • A proactive approach to continuous improvement and identifying learning opportunities…
    • Previous experience in the housing sector and in similar roles.
    • We are seeking an experienced Resident Services Specialist to deliver an excellent, customer…
    • Experience of tenancy, neighbourhood or housing management.
    • Investigate and resolve customer concerns, complaints and neighbourhood issues in a timely and…
    • A minimum of 3 years' experience working within homelessness, housing options or a relevant housing advice service, ideally within a local authority setting.
  • View similar jobs with this employer
    • The team will also be responsible for the management of Universal Credit including housing cost issues, missing payments, contacting tenants to discuss new…
    • Experience in social housing and housing management.
    • Knowledge of Scottish housing legislation, tenancy management, and welfare systems.

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Job Post Details

Housing Complaints Officers
BRC Jobs
Remote
£16.41 an hour
Full-time
Apply now

Job details

£16.41 an hour
Full-time
Remote

Full job description

  • Social housing complaints
  • Fully remote

Social Housing Complaints Officers x 5
Remote working
3 month contract (potential for further extension)
37.5 hours per week
£16.41 per hour plus holiday or £21.35 per hour Umbrella

PLEASE NOTE: It is an essential requirement that you have previous experience of dealing with Social Housing Complaints in a dedicated Complaints handling position for this role

As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.

You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. You will be calculating compensation due to the customer if applicable

The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.

You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders

For more information about this role, please apply now via this site
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