Housing Complaints Officer jobs in London

Job Number: HCAA03193

Agreement Type: Fixed Term / Secondment

Work Pattern: Full Time

Contracted Hours: 36

SCP Range: £37,509 - £41,637

Fixed-Term / Secondment Opportunity - 24 Months

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Hackney Council is looking for a motivated and detail-focused Technical Licensing Officer to join our Private Sector Housing Licensing Service.

This is an exciting opportunity to work within a busy regulatory environment supporting property licensing, improving housing standards, and helping deliver better outcomes for residents.

About the Role

You will:

- Process property licensing applications and carry out regulatory checks

- Provide advice and support to landlords, agents, tenants and residents

- Manage enquiries through duty services and shared inboxes

- Maintain accurate records, databases and statutory registers

- Support compliance, enforcement and licensing decision-making

- Contribute to service improvements and digital processes

As you progress to SO1 level, you will take on more complex casework, technical decision-making, quality assurance and mentoring responsibilities.

About You

We are looking for someone with:

- Strong organisational skills and attention to detail

- Excellent communication and customer service skills

- Experience managing competing priorities in a fast-paced environment

- A commitment to delivering high-quality public services

Why Join Us?

We offer professional development and the opportunity to make a meaningful difference within one of London’s most dynamic boroughs.

Join us and help shape safer, better housing across Hackney.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 04 November 2026 (22.59)

Interview date: TBC

Please note – we reserve the right to close applications early if we receive a high number of applications.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our "PROUD" values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk

Pay: £37,509.00-£41,637.00 per year

Work Location: In person