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    • Manage and own a neighbourhood housing patch: Deliver a visible, customer-focused housing management service, building strong relationships with residents and…
    • View all Wandle Housing Association Limited. jobs - London jobs
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    • You’ll manage a varied housing patch – from tenancy and estate management to ASB, lettings and voids – and work closely with colleagues to keep services running…
    • To be a success in this busy, customer-facing role you should have well developed experience of providing members of the public with high quality services, and…
    • Experience in providing an excellent housing management service and hold a good understanding of housing legislation(s).
    • Experience working in care, support or housing related services, with an understanding of relevant legislation and good practice.
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    • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge…
    • Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the…
    • Liaise with external agencies including local authorities, social workers, mental health teams, and housing providers.
    • 25 days annual leave plus bank holidays.
    • A strong interest in homelessness and housing issues.
    • Search for and identify suitable accommodation ensuring all housing compliance are met.
    • Experienced in customer, community or resident engagement, ideally within a housing or public service environment.
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    • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge…
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    • Experience in ASB case management, preferably in social housing.
    • Reporting to the ASB Manager, you’ll deliver excellent service to residents affected by ASB.
  • View similar jobs with this employer
    • Experience in ASB case management, preferably in social housing.
    • Reporting to the ASB Manager, you’ll deliver excellent service to residents affected by ASB.
    • Experience of working in a front facing customer focused role and Excellent knowledge of housing law, rights of tenants and laws relating to repairs and…
    • Local authorities and housing teams.
    • Knowledge of housing legislation, welfare benefits, or homelessness prevention.
    • Rent payments and addressing arrears.

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Housing Officer
Wandle Housing Association Limited.
·
3.1
London SE1
•
Hybrid work
£38,750 a year
Permanent
Apply on company site

Job details

£38,750 a year
Permanent
Hybrid work in 230 Blackfriars Road, London SE1

Full job description

Housing Officer

£38,750 per annum – Permanent – Full Time – Hybrid (1 Office Day per week/ on site or from home)

This is a great opportunity to join the Housing team at Wandle Housing Association. We’re looking for an individual with a strong passion for helping people to join as the Housing Officer.

This is a fantastic opportunity for you to step into a housing officer role in a highly ambitious and forward-thinking organisation striving to deliver excellence in customer service delivery. We are looking for passionate people who want to make a difference and improve the neighbourhoods our customers live in.

What you’ll be doing:

  • Manage and own a neighbourhood housing patch: Deliver a visible, customer-focused housing management service, building strong relationships with residents and stakeholders to sustain successful tenancies and thriving communities.

  • Lead on tenancy and neighbourhood management: Manage tenancy-related matters including tenancy breaches, tenancy changes, safeguarding concerns, estate issues, legal enforcement, and resident support interventions.

  • Provide proactive customer support and problem resolution: Respond to resident enquiries, conduct tenancy visits, coordinate with internal and external partners, and ensure customers receive timely, effective solutions and support

What we are looking for:

  • Proven tenancy management knowledge and experience, including tenancy enforcement, tenancy changes, neighbourhood management or housing-related casework.

  • Strong customer service and communication skills, with the ability to engage professionally with residents, partners and colleagues.

  • Experience managing complex cases and competing priorities while meeting deadlines and maintaining high-quality service delivery.

  • Knowledge of safeguarding, vulnerability, domestic abuse, anti-social behaviour or other resident welfare issues and the appropriate interventions.

  • Excellent relationship-building and partnership-working skills to achieve positive outcomes for customers and communities.

  • Desirable: Housing qualification (CIH or equivalent) or relevant Housing

Wandle offers great benefits across the business, please see the link for our Recruitment Pack here - Home - Recruitment Pack

Please click apply with your CV highlighting your suitability for the role. This role will be a 1 stage teams interview with a role play scenario based question.

Closing date: 26th October 2026 at 11:55pm
Shortlisting: 27th October 2026
Teams Interviews: Week commencing 2nd November 2026

Wandle is committed to being an inclusive employer where everyone is welcome! No matter your race, religion, gender, sex, sexuality, ethnicity or if you have a disability. We encourage all to apply and everyone feel safe in the knowledge that hiring decisions will not be decided based on any of these criteria.

If you need any reasonable adjustments during the hiring process, please do reach out to us to let us know how we can best support you to put your best self forward.

Please note we are unable to sponsor Visa's, so to be able to work for Wandle you must already have and be able to provide proof of your Right to Work in the United Kingdom.

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