Housing Officer jobs in Haringey

Overview
Our team works with adults who often present with complex needs or dual diagnosis and who may be experiencing significant disadvantage. Customers may include individuals with experiences of the criminal justice system, substance misuse, mental health challenges, homelessness, or overlapping issues.

As a Tenancy Sustainment & Referrals Assistant, you will deliver a person‑centred tenancy, pathways, and asset management service for customers in our supported housing properties. You will help customers understand their rights and responsibilities, support them to maintain their tenancy/licence, and assist them in progressing toward greater independence and stability.

Alongside tenancy sustainment responsibilities, you will play a key role in the referral and assessment process, ensuring that applicants are appropriately assessed, signposted, and matched to suitable accommodation while contributing to the reduction of void times.

You will manage a customer caseload, support with the lettings process, and ensure that properties are safe, well‑maintained, and compliant with legislation.

Job Purpose

• To provide an effective, efficient, and person‑centred referral and assessment service, ensuring applicants are accurately assessed and appropriately matched.
• To minimise void times by managing the referral pipeline, supporting timely and well‑coordinated lettings.
• To deliver high‑quality tenancy sustainment support that enables customers to maintain their accommodation, achieve stability, and progress towards independent living.
• To contribute to the smooth running of housing, compliance, and sustainment functions across the service.

Key Tasks and Responsibilities

• Provide advice and practical assistance to new customers preparing to move into their tenancy.
• Assist with all aspects of the referrals process, ensuring customers understand their rights, responsibilities, and obligations.
• Provide intensive support to help customers maintain their tenancies, including support with budgeting, applying for housing benefit, and managing bills.
• Support key housing management functions such as voids, lettings, repairs, maintenance, health and safety checks, rent/service charge arrears, antisocial behaviour, and tenancy breaches.
• Ensure compliance checks (gas, fire safety, legionella, etc.) are completed and all certification uploaded accurately.
• Assist with weekly property inspections and ensure timely recording of outcomes.
• Facilitate access to properties for contractors and verify repair quality.
• Maintain property inventories and notify the Tenancy Sustainment Officer of replacement needs.
• Ensure properties are ready for re‑let promptly after becoming void.
• Record safeguarding concerns, incidents, accidents, and near‑misses in line with procedures.
• Monitor and review CCTV footage where appropriate.
• Support customers in paying rent and service charges in accordance with their agreements.
• Work with commissioned support services to identify personal goals, update risk assessments, and support move‑on planning where required.
• Maintain accurate case notes and ensure all records are updated on internal systems.
• Provide out‑of‑hours cover in line with the rota.

Referral, Assessment & Pathway Responsibilities

• Act as the primary point of contact for all incoming referrals, including management of the referrals inbox and logging all new referrals onto the system.
• Manage and monitor the referral pipeline, ensuring all applications are assessed promptly and in line with policy.
• Arrange and coordinate appointments for new referrals to complete Support Needs Assessments and Risk Assessments.
• Gather reports and supporting information to progress referrals to the assessment stage.
• Risk-rate referrals and develop initial support plans to inform placement decisions.
• Prioritise and progress referrals based on void availability, urgency, compatibility, and suitability.
• Work closely with regional teams to support referral flow and ensure efficient allocation of placements.

Placement & Pathway Coordination

• Liaise with professional and statutory agencies (e.g. local authorities, probation, health services) to gather relevant background information to support safe and successful placements.
• Support the achievement of a balanced and appropriate mix of placements across schemes, ensuring compatibility and sustainability.
• Coordinate all relevant parties (internal teams, external agencies, customers) to ensure a smooth and timely move-in process.

Move-In & Property Setup

• Coordinate and arrange the delivery and installation of furniture packs and property essentials prior to occupancy.
• Ensure properties are set up appropriately to meet the needs of incoming customers and enable immediate sustainment.

Administration & Compliance

• Maintain accurate, confidential, and compliant referral and assessment records on CRM systems.
• Ensure data protection and safeguarding procedures are followed.
• Provide regular updates and reports on referral activity, voids, and outcomes to management.

General Responsibilities

• Demonstrate a customer‑focused approach with a commitment to achieving excellence.
• Work in line with Rolig Homes’ purpose, values, policies, and procedures.
• Engage fully in training, development, and reflective practice.
• Participate in appraisals and personal development planning.
• Contribute to a supportive, positive, and collaborative team culture.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Other responsibilities, tasks and duties may be added at the discretion of the management team.

To be successful in this role you will need:

Qualifications - A relevant qualification in housing, health and social care, support work, safeguarding, or a related field is desirable, but not essential.

Experience of working with vulnerable people - At least 2 years’ experience of working with people who require additional support to maintain independent living. Specific experience of working with people experiencing addiction or poor mental health would be an advantage.

Knowledge - Understanding of relevant legislation, safeguarding, and risk management. Knowledge of supported housing environments and vulnerable client groups.

Experience of working with partners and stakeholders - Able to develop and maintain positive relationships with stakeholders for the benefit of the customers and business.

Empathy and resilience- Doesn't take the events of the day home with them, undertakes activity to care for own wellbeing. A warm personality, gives appropriate eye contact, demonstrates appropriate levels of empathy or sympathy, demonstrates active listening skills.

Curiosity and Emotional Intelligence- Will ask questions to understand before finding solutions or signposting. Perceptive to human behaviour, instinctively knows when something isn't right.

Excellent collaboration and communication skills- Comfortable interacting with people through different methods and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn't always accept the status quo. Uses common sense to help make decisions.

To be ICT literate - Training will be given for our systems, need to be able to use outlook, word and excel at a basic level.

Personal Qualities- Manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail and has a ‘can do’ attitude. Takes ownership and accountability to get things done.

A team player who supports colleagues across the business and helps create a supportive and positive culture.

What we offer you

As a member of our team, you will be part of an engaging, friendly and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• Salary of £14,180
• 18.5 hours per week
• Primarily home based role with need to travel to Kings Lynn and other areas as and when requested.
• Access to the Employee Assistance Programme and ‘Wisdom’ App for staff and family members inc access to GP appointments.
• Pension contribution of 8% (4% personal and 4% company contributions)
• Voucher incentive and rewards scheme
• Commitment to personal growth and development
• 4 weeks full sick pay (per annum)

Pay: £14,180.00 per year

Application question(s):

• How would you respond if a resident was repeatedly breaching their tenancy agreement while also facing personal challenges that put their housing at risk?
• Supported Housing Officers often manage competing priorities, including resident support, safeguarding concerns, property inspections, and administrative tasks. How do you organise your workload and ensure nothing is overlooked?
• Can you describe your experience working with vulnerable individuals, such as people experiencing homelessness, mental health challenges, substance misuse issues, or tenancy difficulties?

Work Location: Hybrid remote in Enfield EN1 3LD