Housing Officer jobs in Oldham OL1

Job Description and Job Title

Housing Support Officer (Housing Management–Led)

Responsible to

Support Manager

Salary

£27,000 per Annum

Hours

37.5 hours per week

Annual Leave 30 days

Role Summary

The Housing Support Officer (Housing Management–Led) role is primarily 70% focused on the effective management of supported housing accommodation, ensuring tenancies are well-managed, properties are safe and compliant, and residents meet their licence and tenancy responsibilities.

Your role will including tenancy sustainment, compliance, property standards, enforcement, and liaison with housing-related services. The remaining 30% is focused on support, ensuring residents receive appropriate, structured assistance to maintain their accommodation and progress toward independence.

The postholder will ensure full compliance with the Supported Housing (Regulatory Oversight) Act 2023, Housing Benefit Exempt Accommodation requirements, safeguarding responsibilities, and internal policies, while working collaboratively with internal teams and external agencies.

Key Duties and Responsibilities1. Housing Management & Tenancy Compliance

· Take lead responsibility for the day-to-day management of tenancies and licence agreements within supported accommodation.

· Ensure residents fully understand their tenancy or licence conditions, including rent obligations, behaviour expectations, health and safety requirements, and use of communal areas.

· Monitor and manage tenancy sustainment, identifying risks early and taking proactive action to prevent tenancy breakdown.

· Address breaches of licence or tenancy agreements in line with policy, using a structured, proportionate, and evidence-based approach.

· Manage and monitor anti-social behaviour, neighbour complaints, and community impact, working with partner agencies where required.

· Conduct regular property inspections, health and safety checks, and compliance monitoring to ensure accommodation standards are met.

· Report, track, and follow up on repairs and maintenance issues, liaising with contractors and internal teams to ensure timely resolution.

· Maintain accurate, timely, and auditable housing management records, including inspections, actions taken, warnings issued, and outcomes.

· Support compliance ensuring documentation and service delivery standards are met.

· Contribute to void management, re-lets, and smooth transitions between residents, working closely with the assessment and referrals team.

· Ensure services meet local authority standards, regulator expectations, and internal quality benchmarks.

2. Support & Casework (30%)

· Work with the Assessment Coordinator to support referrals, assessments, and admissions where required.

· Develop and review SMART, person-centred support plans that directly support tenancy sustainment and housing stability.

· Provide structured support to residents in areas such as:

o budgeting and rent management

o maintaining accommodation

o accessing health and substance misuse services

o developing independent living skills

o Accessing drug and Alcohol services.

· Carry out and regularly review risk assessments, ensuring risks to the tenancy, property, and wider community are identified and managed.

· Promote independence, responsibility, and engagement, supporting residents to progress toward planned move-on outcomes.

· Undertake drug and alcohol screening where appropriate, in line with policy.

3. Safeguarding, Regulation & Professional Practice

· Uphold safeguarding responsibilities for adults at risk, reporting concerns promptly in line with policy.

· Ensure compliance with the Supported Housing (Regulatory Oversight) Act 2023 and all relevant statutory and regulatory requirements.

· Maintain confidentiality, GDPR compliance, and clear professional boundaries at all times.

· Promote resident voice, feedback, and engagement, supporting access to complaints and appeals processes.

4. Partnership Working & Communication

· Liaise with local authorities, housing benefit teams, social services, healthcare professionals, and community safety partners.

· Represent the organisation in housing-related meetings and case discussions where required.

· Provide regular updates to the Support Manager on tenancy performance, risks, and service delivery issues.

5. Training, Development & General Responsibilities

· Complete mandatory including safeguarding, housing law, health and safety, and trauma-informed practice.

· Participate in supervision, reflective practice, and continuous professional development.

· Contribute to service improvement, sharing good practice and supporting organisational objectives.

· Carry out general duties consistent with the nature of the role and the needs of the service.

Person SpecificationEssential

· NVQ / Diploma Level 2 or above in Housing, Health & Social Care, or equivalent (e.g. CIH), or working towards.

· Minimum 2 years’ experience in a housing management, supported housing, or tenancy sustainment role.

· Strong knowledge of tenancy management, compliance, and housing standards within supported accommodation.

· Experience of managing tenancy breaches, risk, and housing-related challenges.

· Excellent written and verbal communication skills with strong organisational ability.

· Ability to maintain accurate housing and support records suitable for audit and inspection.

· Knowledge of safeguarding responsibilities and professional boundaries.

· Ability to work independently, manage competing priorities, and respond effectively to challenging situations.

· Willingness to work flexibly, including unsociable hours when required.

· Full driving licence and access to a vehicle for business use.

Desirable

· Knowledge of the Supported Housing (Regulatory Oversight) Act 2023 and Exempt Accommodation requirements.

· Experience of working with individuals with substance misuse, mental health issues, or complex needs.

· Training in housing law, trauma-informed practice, or motivational interviewing.

This job description is intended as a general outline of the role and may be reviewed and amended to meet service needs.

Job Type: Full-time

Pay: £27,000.00 per year

Benefits:

• Company pension

Work Location: In person