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Housing Officer jobs in Surrey

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    • Understand how to assess and support tenants with their individual housing needs.
    • Part time - 20 hours a week.
    • Have an understanding of tenancy management.
  • View similar jobs with this employer
    • Previous experience within a customer service or resident liaison role, ideally within social housing, planned maintenance or construction environments.
    • Hours of work: 40 hours p/w - Mon - Friday, 8am - 4.30pm and 12.30pm - 9pm on a shift pattern.
    • Clearsprings Ready Homes (CRH) is seeking an experienced Housing…
    • In this role, you’ll play a key part in ensuring building safety, supporting residents, and helping our community thrive.
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    • Previous experience within a customer service or resident liaison role, ideally within social housing, planned maintenance or construction environments.
    • Experience in providing an excellent housing management service and hold a good understanding of housing legislation(s).
    • You’ll spend two years embedded in a neighbourhood policing team using your problem-solving and decision‑making skills to identify risk, harm and threats.
    • Experience in housing management or a similar customer-focused role.
    • We're looking for someone who combines housing management experience with a genuine passion…
    • We’re looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the North London region.
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    • Experience of working in the housing or property sector.
    • This is a field-based role requiring regular travel across your designated area, covering Beckenham and…
    • Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents.
    • Conduct comprehensive risk assessments of individuals' housing needs and develop tailored support plans address housing instability, homelessness, and other…
  • View similar jobs with this employer
    • Experience of working in the housing or property sector.
    • This is a field-based role requiring regular travel across your designated area, covering Hackney and…
    • Experience working in a housing, supported housing, homelessness, tenancy sustainment, social care or related environment.
    • Partnership & Multi-Agency Working.
    • Secure suitable housing solutions, including social housing, supported accommodation and the Private Rented Sector (PRS).

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Job Post Details

Housing Support Officer - job post

Sutton Croft
Crawley•Hybrid work
£15 an hour - Permanent, Part-time

Job details

Pay

  • £15 an hour

Job type

  • Part-time
  • Permanent

Location

Crawley•Hybrid work

Benefits

Pulled from the full job description

  • Free parking
  • Company pension

Full job description

Housing Support Officer

Part time - 20 hours a week
Salary: £15.00 per hour
Location: Crawley, West Sussex

We are recruiting for a Housing Support Officer for an exciting project supporting tenants in Crawley.

As Housing Support Officer, you will support residents to sustain their tenancies and develop to the point where they could be stepped down to the private rented sector. The role will give you an opportunity to make a positive difference to the lives of tenants.

Key responsibilities:

  • Building and maintaining a good professional relationship with tenants
  • Assisting tenants to move in, including assessing support needs
  • Responding to tenant emergencies
  • Working with the tenant's caseworker
  • Inspection of properties to monitor condition and identify any maintenance issues or safety risks
  • Assist tenants with Universal Credit, Council Tax and utility accounts
  • Assist with affordability assessments
  • Initial response to safeguarding or anti-social behaviour concerns
  • On site presence, including to give access to maintenance contractors
  • Provide support to the Service Manager with property management and admin tasks

To be successful in this role, you will need to:

  • Have an understanding of tenancy management
  • Understand how to assess and support tenants with their individual housing needs
  • Have good organisational skills
  • Be able to form effective working relationships and work confidently with a range of stakeholders
  • Be versatile and flexible in a fast-paced environment
  • Understand housing compliance
  • Be able to professionally handle difficult situations
  • Have a drive to identify and help implement improvements to the service and accommodation
  • Have a compassionate and friendly personality with a genuine desire to help others and make a positive difference

As part of safeguarding requirements, a thorough vetting process is carried out as part of the appointment and the role is subject to a satisfactory enhanced DBS check.

The role is a hybrid role and you will need to be able to work both at the accommodation in Crawley as well as working from home when not meeting with tenants. It is not possible to give an exact split between these and so flexibility will be needed, and given in return.

It is intended that the role is part time for 20 hours per week, which can be worked very flexibly across 4-5 days.

To apply, please send your CV and a covering message explaining your suitability for the role. Regrettably, applications without a covering message will not be considered.

Interviews will be held on a rolling basis, so please apply as soon as possible.

Job Types: Part-time, Permanent

Pay: £15.00 per hour

Benefits:

  • Company pension
  • Free parking

Application question(s):

  • Please explain your suitability for the role?

Work Location: In person

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