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Housing Officer jobs in Surrey

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    • Experienced in delivering housing-related support to vulnerable adults.
    • Conduct property checks to ensure compliance with health & safety and housing standards.
    • Meaningful work supporting housing pathways for people with complex housing and support needs.
    • Previous experience in supported housing, supported living,…
    • Initial point of escalation of issues from building officers.
    • Work with building officers to follow up on work requests/projects and ensure they are carried out…
    • As well as experience in offering housing advice and assistance to customers, you will also have knowledge of statutory homelessness legislation and obligations…
    • As a Senior Housing Officer, you will be instrumental in providing a highly professional and customer-oriented housing management service to the residents of…
    • We’re looking for experienced professionals who can confidently manage Revenues, Housing Benefit, or Financial Assessment work.
    • Time Off & Work-Life Balance.
    • Progression into housing management or coordinator-level roles as the organisation grows.
    • Liaise with internal and external teams to resolve housing issues…
    • Pay Level: 6, £36,508 - £40,958 (inclusive of local weighting allowance).
    • Contract Type: Fixed Term Contract (3 years).
    • The Estates and Facilities officer will be responsible for the effective management of Regent College London’s estate, ensuring all sites are safe, secure,…
    • Support a varied caseload of resettlement cases, ensuring arrivals into Hillingdon have a smooth and positive experience.
    • 25 hours per week with a flexible working pattern.
    • Undertake regular inspections of communal areas, identifying repairs, hazards, and maintenance requirements…
    • Up to £37,000 (own vehicle required).
    • Successful candidate will undergo a basic DSB check.
    • The Neighbourhood Officer's goal is to create a secure and…
    • Have a strong understanding of ASB, safeguarding, and housing legislation.
    • Have at least 2 years’ experience in housing, ASB case management, or a similar role.
    • Understanding of housing management, rent arrears and tenancy sustainment.
    • Experience supporting customers in a housing, welfare, financial inclusion or…
    • Significant experience investigating tenancy fraud within a housing environment.
    • Strong knowledge of tenancy management, housing legislation and legal processes…

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Job Post Details

Housing Support Officer (Full Time) - job post

Elite Housing
West London
£32,000 - £33,000 a year - Permanent, Full-time, Fixed term contract

Job details

Pay

  • £32,000 - £33,000 a year

Job type

  • Fixed term contract
  • Permanent
  • Full-time

Location

West London

Full job description

Are you passionate about supporting vulnerable adults to live independently and achieve their goals? Elite Housing is looking for an experienced Housing Support Officer to join our dedicated team in West London, providing person-centred housing and support services to tenants living in supported accommodation.

About the Role

As a Housing Support Officer (HSO), you will work directly with tenants to help them sustain their tenancies, build independent living skills, and access local support services. You will be responsible for developing and delivering individual support plans, carrying out risk assessments, and ensuring each tenant receives tailored support to meet their needs and aspirations.

Key Responsibilities

  • Deliver weekly one-to-one support sessions with tenants in supported housing.
  • Create, review, and update individual support plans and risk assessments.
  • Help tenants access welfare benefits, healthcare, training, and employment opportunities.
  • Support tenants to manage rent payments, budgeting, and day-to-day living skills.
  • Maintain accurate support logs and documentation on the internal CRM system.
  • Liaise with local agencies, professionals, and partner organisations to coordinate effective support.
  • Conduct property checks to ensure compliance with health & safety and housing standards.
  • Promote independence, empowerment, and tenant engagement at every stage.

About You

  • Experienced in delivering housing-related support to vulnerable adults.
  • Confident in creating person-centred support plans and conducting risk assessments.
  • Knowledgeable about Housing Benefit, Universal Credit, and tenancy sustainment.
  • A strong communicator who can build trust and motivate tenants.
  • Organised, proactive, and able to manage a small caseload across multiple properties.
  • Committed to equality, safeguarding, and continuous improvement.

Essential Requirements

  • Minimum 1–2 years’ experience in a supported housing or similar role.
  • Experience of supporting individuals with a range of needs (mental health, homelessness, substance misuse, or learning difficulties).
  • Understanding of safeguarding and confidentiality protocols.
  • Full UK driving licence and access to a vehicle is essential.

What We Offer

  • Competitive salary (£32,000 – £33,000 depending on experience).
  • Ongoing training and professional development opportunities.
  • Supportive management and a positive working environment.
  • Opportunity to make a real difference in people’s lives

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Pay: £32,000.00-£33,000.00 per year

Experience:

  • Houisng Support Worker: 2 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driving License and access to own car (required)

Work authorisation:

  • United Kingdom (preferred)

Work Location: In person

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