Housing Option Officer jobs

Job Title: Housing Officer

Department: Property Management Team

Location: Leeds, with occasional travel to Chelsea

Reporting to: Head of Housing and Customer Services

Direct reports: None

Role Purpose

Assisting with the management of a wide ranging portfolio of part buy – part rent properties, leases and customers, liaising with customers and suppliers to ensure delivery of excellent customer service.

Key Responsibilities and Accountabilities

· Acting as the first point of contact for customers at all stages of property management, post sale.

· Handling rent arrears cases in a timely manner to reduce arrears and maximise income in line with key performance indicators

· Managing calls and correspondence effectively with third party property management agents and customers, developers, and managing agents, including obtaining documentation from them where required

· Management of shared ownership homes and leases to ensure optimal revenue collection, protection of asset value, good customer service, and compliance with relevant legislation, regulation and industry good practice

· Handling general lease and property management queries from customers, managing agents and other related third parties

· Collection of rent, service charge, insurance and fee payments

· Working with, and supporting, customers to explain the options available to them and agreeing the most suitable next steps

· Negotiating, implementing and monitoring feasible repayment solutions that take into account the customer circumstances while balancing the best interests of the business.

· Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.

· Attending court to represent Heylo at possession hearings

· Manage complaints of anti-social behaviour in line with policy and procedure

· Support the Head of Housing and Customer Services in the development of customer feedback (including from surveys, complaints and compliments) and the improvement of customer satisfaction and operational quality

· Deal with inbound and outbound telephone calls and correspondence to ensure all queries are delt with and resolved in a satisfactory and timely manner

· Maintain adequate and accurate records for auditing and reporting purposes

· Support the set-up of new customer accounts and changes to existing accounts

· Review and action post received, and sending out any post required from the office

· Any other general administrative duties required

· Providing excellent customer service and support in line with company mission

· Providing support to the Senior Property Manager and undertaking other duties as required

Person Specification Capabilities and Experience

· Passes in GCSE English & Maths at grade 4 or above or equivalent or ability to operate at that level. (E)

· At least 1 year of property management experience in affordable housing or private rental sector

· Experience of residential property management and/or residential transactions

· IRPM Level 2 Qualification desirable

· Excellent customer service skills

· Ability to multitask and work to deadlines

· Good standard of numeracy and literacy, knowledge of MS Office (in particular Excel) and database management

· Good analytical skills

· Self-motivated and a commitment to personal development

· Ability to multitask and work to deadlines

· Well organised, and able to work as part of a team and under pressure

· Ability to self-motivate to meet deadlines without close supervision

· Ideally some knowledge of tenant law, leases, service charges, and/or property management

Please apply using the below link: https://cezanneondemand.intervieweb.it/bivar/jobs/housing-officer-62438/en/

Standard Responsibilities

· Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.

The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Organisational Competencies

We want to make Heylo a great place to work and a great organisation that really delivers for its customers. Our values guide how we work, every day. Everyone within the organisation is expected to demonstrate the following:

Innovation – We will always be striving to improve the quality of our execution to improve our service to our customers and our returns for our business.

Results focused – We enjoy providing affordable housing for highly satisfied customers leading to dynamic growth and sustainable profitability for our business.

Collaboration – We work together as a team and communicate effectively with our partners, customers and stakeholders.

Integrity – We will act with honesty and aim to meet the highest ethical standards in our dealings with our colleagues, customers and stakeholders and in full compliance with our regulatory obligations.

Respect – We support each other and value the contribution and ideas of others.

Salary and benefits

Salary: £30,000

Hours of work: Full-time 39 hours per week with the ability to work up to 60 days a year home working. In this role, we expect there to be a degree of travel and flexibility, with some evening and weekend working as necessary.

Holiday: 25 days a year plus English Bank Holidays

For full details of the benefits we offer, see here

Who are Heylo?

Our Purpose - Heylo helps aspiring homeowners and renters find a place to call home

Our Mission - Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision - To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Gym membership
• Life insurance
• Referral programme
• Work from home

Ability to commute/relocate:

• Leeds LS1 2TE: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (required)

Experience:

• Communication skills: 1 year (required)
• IT skills to include Microsoft Office: 1 year (required)
• landlord and tenant law: 1 year (required)
• Residential property management : 1 year (required)
• Affordable housing or private rental sector: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• Leeds LS1 2TE (required)

Work Location: Hybrid remote in Leeds LS1 2TE