Housing Option Officer jobs in London

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

The Role:

The Quality Assurance Officer plays a key role in delivering high-quality, compliant, and commercially robust reactive maintenance services. The role provides desktop-based quality assurance, commercial validation, compliance control, and operational support, ensuring that all works are accurately coded, fully documented, audit-ready, and completed to the required standards. The post holder drives performance across diaries, productivity, quality, Schedule of Rates (SOR) usage, and subcontractor governance, supporting supervisors and planners to ensure safe, efficient, and high-quality repairs for residents.

What You’ll Deliver:

Quality and Audit

• Carry out detailed desktop quality checks on completed work orders, ensuring accuracy of Schedule of Rates (SOR) codes, photographic evidence, completion standards and compliance.

• Conduct QAI post-inspections and monitor works requiring follow-on action to ensure standards are met.

• Review the client asbestos register, validate asbestos survey requests and progress asbestos-related works.

Operational Delivery Support

• Support the overall operational delivery of reactive repairs, acting as the desktop link between planners, supervisors, engineers, and client teams.

• Drive efficiency in diary management, reviewing current and future bookings, travel times, task durations.

• Provide technical support to planners, supervisors, operatives, and the complaints team.

Commercial & SOR Governance

• Review, validate, and challenge SOR coding for direct labour and subcontractor claims, ensuring accuracy and value for money.

• Manage and resolve variation claims, validating all evidence and SOR requirements before submission and responding to rejected variations with improved supporting information. Oversee subcontractor performance, including SOR accuracy, variation orders, and timely agreement with the client.

• Monitor operatives’ materials spend, arranging contra-charges and cost transfers where required.

Documentation & Compliance Management

• Manage subcontractor compliance records, ensuring all documentation is accurate, controlled and audit ready.

Performance Monitoring & Reporting

• Analyse trends to identify potential commercial risks, losses, productivity gaps, or operational inefficiencies.

About You:

• Strong understanding of social housing repairs and property maintenance.

• Knowledge of SOR coding, variations, and commercial validation.

• Understanding of compliance requirements including asbestos, H&S, subcontractor governance and audit standards.

• Awareness of KPI frameworks, quality assurance processes, and operational delivery principles.

• Strong Technical knowledge and legislation knowledge.

• Excellent written and verbal communication skills.

• High attention to detail with strong analytical ability.

IT literate with experience using job management systems and Microsoft Office. Systems-driven with strong documentation and record-keeping skills.

• Proactive and solutions focused.

• Exceptional stakeholder and interpersonal skills.

• Able to quickly build relationships at all levels.

• Able to multi-task and prioritise workload effectively.

• Strong problem-solving abilities.

• Capable of working to tight deadlines and delivering consistent, accurate outputs.

What We Offer:

• Up to £45,000 per annum depending on experience, plus performance-related bonus

• Pension, medical scheme options and life assurance

• 25 days’ holiday + bank holidays

• Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support

• 24/7 GP referral and wellbeing support service

• 1 paid volunteer day

• £2,000 refer-a-friend bonus after the referee passes probation

• Opportunities for development and progression across Axis CLC

Why Axis CLC?

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.