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Housing Support Officer jobs in Waltham Forest

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    • Experience in providing an excellent housing management service and hold a good understanding of housing legislation(s).
    • Pension scheme and wellbeing support.
    • Clear progression pathways into senior support roles, case management, or operational leadership.
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    • You will help residents access mutual aid support in the community and get involved in activities that will support their recovery.
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    • You will help residents access mutual aid support in the community and get involved in activities that will support their recovery.
    • Experience delivering housing advice or tenancy sustainment support.
    • Deliver clear housing options advice, including PRS and social housing pathways.
    • You will provide leadership and oversight of housing-related support, including:
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    • As a Housing Officer at Clearsprings Ready Homes (CRH), you will support Service Users (SUs) in their own home, conducting regular inspections and welfare…
    • Experience working in housing and providing services to social housing residents.
    • Support, and then support them throughout their tenancy to become fully…
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    • Right to Work in the UK.
    • To complete support referrals, risk assessments, support plans and meetings.
    • Work with clients to identify their own housing issues, give advice and support…
    • Now we’re seeking two Supported Housing Officers to provide effective support to residents through individual support plans, with the aim of promoting…
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    • Identify vulnerable residents and additional support requirements.
    • We are recruiting an experienced Resident Liaison Officer to support residents throughout…
    • Previous experience in support work, social care, housing support or a similar role.
    • A rewarding opportunity for a compassionate support professional to deliver…
    • Be able to perform a whole range of housing management and administrative tasks.
    • The ideal candidate will have proven experience in lettings, housing management…
    • The main function of this role is to improve the housing quality within the authority by working proactively and reactively working to improve housing standards…

Job Post Details

Housing Officer - Greater London - job post

Sage Homes
3.4 out of 5 stars
Greater London
£39,500 - £42,000 a year - Permanent, Full-time
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Job details

Pay

  • £39,500 - £42,000 a year

Job type

  • Permanent
  • Full-time

Location

Greater London

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Sick pay
  • Life insurance
  • Company pension
  • Cycle to work scheme
  • Work from home

Full job description

Role: Homes and Communities Officer

Location: Field Based

Salary: £39,500 - £42,000 + 10% annual bonus

Hours: 37.5 hours per week

Sage Homes is redefining affordable housing by putting customers at the heart of everything we do. We are looking for a Homes & Communities Officer to join our Housing Operations team and help deliver outstanding tenancy and estate management services.

In this role, you will be a key point of contact for residents, supporting them to sustain tenancies, maintain safe and welcoming communities, and access the services they need. You'll manage cases end-to-end, carry out home visits, respond to housing queries, and work closely with internal teams and external partners to ensure positive outcomes.

You will be home-based and must live within the patch, with regular travel across Greater London, Surrey (Kingston + Sutton) North Kent (Gravesham + Dartford) and Watford, and occasional visits to our Covent Garden and Northampton offices. You will need daily access to your own vehicle.

Duties include:

  • Deliver customer-focused tenancy and estate management services
  • Support residents with housing queries, tenancy sustainment, and community engagement
  • Carry out inspections, audits, and onboarding of new sites
  • Collaborate with teams to manage safety, compliance, and service delivery
  • Advocate for residents and escalate issues where needed
  • Maintain accurate records and contribute to service improvements

About you

  • Experience in housing management (Housing Association or Registered Provider) is essential
  • Strong communication and organisational skills
  • A proactive, empathetic approach to customer service
  • Experience in providing an excellent housing management service and hold a good understanding of housing legislation(s)
  • CIH/IRPM qualification or equivalent experience
  • Full UK driving licence and access to a vehicle suitable for business purposes

Join us in shaping communities where people feel safe, supported, and proud to live.

Benefits

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

  • 25 days holiday, and an additional day for every year's service (up to five years)
  • Annual discretionary bonus scheme
  • A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
  • Study support package, helping you achieve your personal and professional development ambitions
  • Workplace Pension - matching personal contributions up to 5%
  • Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
  • Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments

Pay: £39,500.00-£42,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance
  • Referral programme
  • Sick pay
  • Work from home

Work Location: On the road

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