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Housing Support jobs in Manchester

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    • Proven knowledge of current welfare and housing benefits.
    • Proven experience of working closely with residents in the housing sector.
    • View all The Guinness Partnership jobs - Oldham jobs - Welfare Officer jobs in Oldham
    • Salary Search: Welfare & Benefits Officer salaries in Oldham
    • See popular questions & answers about The Guinness Partnership
    • Essential: Experience in housing or resident support, negotiation skills and familiarity with in house systems are advantageous.
    • Providing practical advice, advocacy and support to access safe housing, health services, and meaningful activities.
    • Preferred: Negotiation skills and housing system knowledge, related experience supporting residents or handling housing enquiries.
  • View similar jobs with this employer
    • Experience working within a supported living, housing support, or social care environment.
    • Support worker: 1 year (preferred).
    • 40.25 hours per week (shift work: 4 on / 4 off, between 8:00am – 8:00pm, including weekends).
    • SCP 21-25 (£29,268 – £32,530 per annum) (£27,261 – £30,308 FTE).
    • Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
  • View similar jobs with this employer
    • You will ensure residents receive high-quality support to build independence, achieve their goals and move towards settled accommodation.
  • View similar jobs with this employer
    • As a Homeless Support Worker, you'll be part of a Supported Housing Team delivering high-quality support to customers who may have complex and enduring support…
    • Working closely with local authorities, housing providers and partner agencies to coordinate support and achieve positive outcomes.
    • Experience of providing housing and homelessness advice along with preventing homelessness.
    • The successful candidate will play a key role in identifying,…
    • Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
    • Experience in administration, customer service, coordination or a similar support role.
    • Provide telephone support to teams across the business, taking accurate…
    • This position will have a mixture between site visits and office attendance and will be paying £26 per hour via umbrella agency.
    • Pay: £26.00 per hour.
    • Build your future from the ground up.
    • Our secret to keeping our properties safe, compliant and ready for customers to move in at any given time?

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Job Post Details

The Guinness Partnership logo
Welfare & Benefits Officer
The Guinness Partnership
·
3.1
Oldham
•
Hybrid work
£39,038 a year
Full-time
Apply on company site

Job details

£39,038 a year
Full-time
Hybrid work in Oldham

Full job description

Job Description

About the role
We are delighted to offer a new opportunity for a Customer Support Officer to join the Guinness team in Oldham.
This full-time, permanent role offers a 35-hour working week and a hybrid working arrangement, giving you the flexibility to balance office and home working.

What we are looking for
We are looking for someone who can provide tailored tenancy sustainment support to residents, helping them maximise income, access benefits, manage finances and maintain successful tenancies. Working closely with internal teams, local authorities and support agencies, you will offer expert advice, promote independence and provide help to improve resident wellbeing.
You will also be able to demonstrate these essential skills

Essential:

  • Proven experience of working closely with residents in the housing sector.
  • Proven knowledge of current welfare and housing benefits.
  • Experience and success of cross agency working to deliver positive results in a collaborative manner.
  • Proven ability to communicate complex information to colleagues and residents sufficiently to aid their understanding and actions.
  • Proven ability to advocate on behalf of the company and/or residents when dealing with local authorities and other benefit agencies.
  • Good administration skills.
  • Good oral and written communications.
  • Good knowledge of Microsoft Office.
  • Demonstrates the Guinness Behaviours.

Desirable:

  • Up to date knowledge of new initiatives in the housing sector.
  • Experience of providing cross-cutting services in the voluntary or statutory sector.
  • Knowledge of current thinking in the sustaining tenancies field.

A basic DBS check is required, which will be paid for by The Guinness Partnership.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

  • Job Identification 14582
  • Job Category Housing and Customer Services
  • Posting Date 10/30/2026, 11:51 AM
  • Apply Before 11/15/2026, 05:55 PM
  • Locations OL9 7LH
  • Assignment Category Full-Time
  • Salary £39,038
  • Recruitment Advisor David Crowe 01612197270 david.crowe@guinness.org.uk
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