Housing Support jobs in Nottingham

Housing Support Officer

£14 per hour | 25-30 hours per week Mileage Paid | Potential Progression to Full-Time

About the Role

We're looking for a proactive, organised and confident Housing Support Officer to join our Step Down Accommodation team.

This is a field-based role responsible for the day-to-day oversight of a portfolio of properties and residents. You'll spend the majority of your time out in the community carrying out inspections, meeting residents, identifying issues, raising repairs and ensuring our properties remain safe, compliant and well-managed.

This role would suit someone who enjoys being out and about, can work independently, isn't afraid of difficult conversations and takes pride in maintaining high standards.

Whilst housing experience is beneficial, we're equally interested in candidates with strong transferable skills, a willingness to learn and the right attitude.

What You'll Be Doing

• Property inspections.
• Complete weekly fire safety checks.
• Visit residents and manage day-to-day tenancy matters.
• Monitor compliance with occupancy agreements and house rules.
• Identify, raise and follow up repairs.
• Support resident move-ins and move-outs.
• Ensure properties remain safe, clean and compliant.
• Maintain accurate records, reports and inspection logs.
• Work closely with central support functions to resolve operational issues.
• Take ownership of issues and follow them through to completion.

What We're Looking For

Essential

• Full UK Driving Licence.
• Access to your own vehicle.
• Strong communication and interpersonal skills.
• Comfortable working independently.
• Good attention to detail.
• Competent using IT systems and mobile applications.
• Ability to prioritise tasks and manage your own workload.

Desirable Experience in any of the following:

• Property Management
• Estate Agency
• Accommodation Management
• Facilities Management
• Hospitality Management
• Customer Service
• Retail Management
• Housing

The Type of Person Who Succeeds Here

You'll likely be someone who:

• Notices things others miss.
• Can challenge poor behaviour professionally.
• Enjoys solving problems.
• Follows processes accurately.
• Is comfortable holding people accountable.
• Doesn't wait to be chased.
• Takes ownership of their work.
• Can build rapport whilst maintaining professional boundaries.

This Role Is Probably Not For You If:

• You prefer being office-based.
• You avoid difficult conversations.
• You struggle with organisation or follow-through.
• You require close supervision to stay on track.
• You are uncomfortable enforcing standards when necessary.

What We Offer

• £14 per hour
• 25-30 hours per week
• Mileage reimbursement
• Training and development
• Real opportunity to progress into a full-time position
• Exposure to property, housing and operational management
• A growing business with opportunities for career progression

Application Instructions

Please submit your CV together with a supporting statement of no more than 250 words explaining why you would be suitable for the role.

As part of your supporting statement, please answer the following question:

• When attending a property you have never visited before, what is the first thing you would check and why?

To demonstrate attention to detail, please include the phrase: “Property Standards Matter” within your supporting statement.

Applications which do not follow these instructions may not be considered.

If you're organised, proactive, comfortable working independently and want to build a career in housing and property management, we'd love to hear from you.

Pay: £14.00 per hour

Expected hours: 25.0 – 30.0 per week

Application question(s):

• Please submit your CV together with a supporting statement of no more than 250 words explaining why you would be suitable for the role.

As part of your supporting statement, please answer the following question:
When attending a property you have never visited before, what is the first thing you would check and why?

To demonstrate attention to detail, please include the phrase: “Property Standards Matter” within your supporting statement.

Applications which do not follow these instructions may not be considered.

• What is your notice period?

Work Location: In person