Howells Contracts jobs

Performance Manager – Facilities Management

Location: Salisbury, Wiltshire – Hybrid Working
Salary: Up to £60,000 per annum
Job Type: Permanent, Full-Time
Hours: 37.5 hours per week
Benefits: Company Car / Car Allowance + Private Healthcare + 25 Days Holiday + Pension

Performance Manager – £60,000 + Car Allowance + Hybrid Working

Are you an experienced Performance Manager, Contract Performance Manager or FM Performance Analyst looking for an opportunity to make a genuine impact on a major facilities management contract?

We're recruiting for a Performance Manager to join a leading facilities management provider, overseeing the performance of a high-profile Defence estate contract in Salisbury.

This is a fantastic opportunity to join a well-established organisation delivering essential facilities management services across a complex and prestigious portfolio.

You'll work closely with the Operations Director and senior management team, taking ownership of contract performance, KPI reporting, service improvement and operational efficiency.

This isn't simply a reporting position. You'll use performance data to identify problems, influence operational decisions and implement improvements that make a measurable difference.

With a salary of up to £60,000, hybrid working, a company car or car allowance and private healthcare, this is an excellent opportunity for someone looking to progress within a major FM organisation.

Salary & Benefits

• Salary up to £60,000 per annum
• Company car or car allowance
• Hybrid working – home-based with regular site visits
• 37.5-hour working week
• 25 days annual leave
• Private medical cover for you and your partner
• 6% employee-matched pension contribution
• Life assurance – 2x annual salary
• Permanent position with long-term career opportunities
• Opportunity to work on a high-profile Defence facilities management contract

The Role

As Performance Manager, you'll be responsible for monitoring and improving the delivery of a major Hard FM contract, ensuring contractual obligations, service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.

Your responsibilities will include:

• Monitoring and analysing contract performance, KPIs and SLAs across a large facilities management operation.
• Producing detailed performance reports, dashboards and management information for senior stakeholders.
• Identifying performance trends, operational risks and areas requiring improvement.
• Conducting root cause analysis into recurring performance issues and service failures.
• Developing and implementing corrective actions and continuous improvement initiatives.
• Working closely with engineering, maintenance, compliance and operational teams to improve service delivery.
• Managing and improving performance data within CAFM systems, ensuring accuracy and compliance.
• Supporting the development of automated reporting tools and performance dashboards.
• Monitoring statutory compliance, contractual obligations and operational performance.
• Coordinating monthly performance reporting, governance submissions and management reviews.
• Supporting operational teams with KPI management, reporting requirements and performance improvement.
• Identifying opportunities to improve efficiency, reduce recurring issues and enhance customer satisfaction.
• Working directly with senior management to develop and deliver performance improvement strategies.

What We're Looking For

We're looking for someone with a strong understanding of facilities management operations and contract performance, alongside excellent analytical and reporting skills.

Ideally, you'll have:

• Previous experience as a Performance Manager, Contract Performance Manager, FM Performance Analyst, FM Operations Manager or similar.
• Experience working within facilities management, ideally Hard FM or building maintenance contracts.
• Strong knowledge of KPIs, SLAs, contract performance and service delivery.
• Experience using CAFM systems, ideally IBM Maximo.
• Advanced Excel, data analysis and reporting skills.
• Experience developing dashboards, performance reports and management information.
• Strong understanding of operational compliance and contract reporting.
• Experience implementing continuous improvement and performance improvement initiatives.
• Excellent communication skills and confidence working with senior stakeholders.
• A proactive, analytical approach to identifying and resolving operational problems.

Experience working on Defence, MOD, government, healthcare or other large-scale FM contracts would be advantageous.

Essential Requirements

• British nationality due to site security requirements.
• Ability to obtain Security Check (SC) clearance.
• Full UK driving licence.
• Previous operational management experience within facilities management.
• Willingness to travel regularly to sites across the contract.

Why Apply?

This is an opportunity to join a major facilities management provider delivering essential services across a high-profile Defence estate.

You'll benefit from the flexibility of hybrid working while having genuine responsibility for improving the performance of a large, complex contract.

With direct exposure to senior leadership, excellent benefits and the opportunity to drive meaningful operational improvements, this is a position offering both stability and long-term career development.

Interested in finding out more?

Apply today or contact:

Alex Howell – HVAC Recruitment
Email: alex.howell@hvacrecruitment.com
Phone:07441 349409

All applications will be treated confidentially.

INDROB

Pay: Up to £60,000.00 per year

Work Location: In person