Human Trafficking jobs

Anti-trafficking Caseworker – Help Hub

Flourish NI | Belfast

Salary: £25,500 per annum
Hours: Full time, 35 hours per week
Contract: Fixed term for one year, with extension subject to funding
Location: Flourish Offices, 24 Mount Charles, Belfast BT7 1NZ
Reporting to: Senior Caseworker and Head of Casework Services
Closing date: 27 October 2026 at 5pm

Benefits

• 28 days’ annual leave plus public holidays.
• Training and professional development opportunities.
• Regular clinical supervision.
• Contributory pension scheme.
• Staff wellbeing programme.

About Flourish NI

Flourish NI provides long-term, tailored support to male and female survivors of human trafficking and their immediate family members. Our aim is to empower survivors to lead independent and resilient lives that are not defined by their past.

We provide flexible, one-to-one casework support tailored to each individual’s holistic needs. Our programmes, courses, activities and partnerships help survivors connect with others, develop skills, build confidence and improve their wellbeing.

We also offer therapeutic support through individual counselling and group art therapy, and provide training to caseworkers and other organisations on trafficking and long-term survivor support.

Our core values are community, empowerment, excellence, transparency, integrity and partnership.

About the role

As part of our team, you will primarily provide flexible casework cover for our Help Hub, an open-access drop-in service for Flourish clients. You will also support clients outside these sessions through appointments and remote support.

You will provide holistic, person-centred support across areas including housing, mental health, independent living skills, education, finances, physical health, family support and signposting.

The role is office-based, with occasional travel within Northern Ireland.

Main duties and responsibilities

• Support survivors at our Help Hub, identifying their needs and helping them explore their options.
• Provide high-quality, rights-based information, advice and advocacy, including signposting and liaison with other services.
• Communicate information clearly and accessibly.
• Ensure the Help Hub remains a safe and welcoming space for everyone.
• Provide one-to-one casework appointments outside the Help Hub.
• Build compassionate and professional relationships with clients.
• Provide trauma-informed, strengths-based support that helps clients address underlying psychological and emotional issues and develop resilience.
• Help clients access internal and external programmes, courses and activities that reduce isolation, improve confidence and self-esteem, and support personal development.
• Identify barriers to accessing services, advocate on clients’ behalf and raise awareness of their rights.
• Provide crisis intervention and prevention support.
• Develop referral partnerships and support networks within the wider community.

Research and monitoring

• Maintain accurate handover records, case files and databases.
• Identify patterns, trends and strategic issues, sharing these appropriately.
• Set up, collate, evaluate and report on qualitative and quantitative data required by funders and management.
• Assist with internal and external research that contributes to best practice.

General responsibilities

• Keep up to date with relevant sector developments, training and opportunities.
• Manage time effectively, meet deadlines and respond flexibly to the needs of the service and its users.
• Ensure adults and children at risk are safeguarded appropriately.
• Participate in training, supervision, appraisals and team meetings.
• Represent the charity at meetings as required.
• Maintain safe working practices and a safe environment.
• Undertake other duties relevant to the post or the charity’s needs.

Flourish NI invests in the continuing professional development of staff and volunteers.

Person specification – essential criteria

Skills and abilities

• Effective listening, verbal and written communication skills.
• Ability to adapt quickly and respond calmly to unexpected needs in a drop-in setting.
• Ability to take the lead and work in partnership with other agencies.
• Ability to manage your own workload, collaborate with colleagues and remain effective during busy periods.
• Strong organisational and time management skills.
• Ability to assess problems and identify practical solutions.
• Commitment to upholding Flourish’s principles, policies and procedures.
• A highly organised and resilient approach.
• Ability to build trusting relationships that enable survivors to make informed choices.
• Ability to support individuals with differing levels of need.
• Ability to engage clients who may find it difficult to access services.
• Strong crisis management and de-escalation skills, including a calm and professional response to challenging situations and behaviour.
• Ability to maintain clear professional boundaries.
• Competence in using IT applications.
• A clean driving licence and access to a car.

Experience

• Two years’ experience providing practical and/or emotional support to vulnerable people. This may include children and young people, people experiencing homelessness, asylum seekers and refugees, victims of crime or abuse, or people with disabilities.
• Experience supporting clients in a one-to-one setting.

Knowledge

• Understanding of safeguarding issues.
• Knowledge of assessing risks presented by clients and of harm reduction.
• Understanding of multiple complex needs, including the symptoms and impact of trauma, and how to work in a trauma-informed, strengths-based way.
• Knowledge of monitoring and evaluation systems, with the ability to maintain excellent files and accurate notes.
• Knowledge of at least one of the following areas: health and social care, mental health, housing, social security, immigration, violence and crime, or human trafficking.

Qualifications

• Five GCSEs at grades A–C, including English, or equivalent.
• A degree in a relevant field or at least 3–5 years’ experience in a similar field.

Personal qualities

• Empathetic, non-judgmental and responsive to individual needs.
• Professional and compassionate, with the ability to handle detailed enquiries.
• Focused on finding solutions.
• Flexible, creative and innovative.
• Able to give and receive feedback.
• Committed to client confidentiality and Flourish’s values.

Applications

Completed applications must be received by 27 October 2026 at 5pm. Applications received after this deadline will not be accepted.

Please answer all questions on the application form and provide clear evidence of how you meet each requirement of the job description and person specification.

We will confirm receipt of all applications and notify shortlisted candidates. If you are not contacted, please assume your application has been unsuccessful on this occasion. Feedback is available at the interview stage.

Equal opportunities

Flourish recruits on the basis of ability and merit. We work to ensure that no applicant or employee receives less favourable treatment on any equality ground.

We welcome our responsibility to remove barriers in recruitment and are committed to making reasonable adjustments where possible. Please let us know about any adjustments you need.

Pay: £25,500.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Work Location: In person