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Job Post Details

Membership Services Team Member - job post

The National Counselling and Psychotherapy Society
The National Counselling and Psychotherapy Society in Worthing BN11
From £21,000 a year - Permanent, Full-time

Job details

Here’s how the job details align with your profile.

Pay

  • From £21,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

The National Counselling and Psychotherapy Society in Worthing BN11

Benefits
Pulled from the full job description

  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

This is a great opportunity to join a friendly and forward-thinking organisation in the heart of Worthing!

The National Counselling Society is a not-for-profit, professional association for counsellors and psychotherapists, with several thousand members in the UK. We hold an Accredited Register recognised by the Professional Standards Authority. The Society exists to support counsellors and psychotherapists, promote talking therapy and ensure that registered counsellors are safe, competent and ethical. We also have a sister society, the National Hypnotherapy Society, which is looked after by the same team and focuses on hypnotherapists and hypnotherapy.

The Society is looking for a suitable candidate to join our Membership Services Office. The Membership Services Office supports the day-to-day running of both Societies. You will be part of a hard-working, friendly, supportive team of six (including the Head of Membership Services).

The NCS does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or any protected characteristics. Please contact us confidentially if your require any special accommodations in order to participate in our recruitment process.

Job Specification

Responsible for the daily administration of two societies

  • Answering member queries via phone or email
  • Inputting membership applications into the Societies’ systems
  • Updating existing member data
  • First-line assessing of applications for potential new members
  • Supporting members with their website profiles
  • Processing Direct Debits
  • Assisting new applicants

Person Specification

We are looking for a team-player, with a positive attitude, who enjoys helping people and is comfortable working under pressure.

Essential

  • Ability to work in a busy, sometimes pressurised environment
  • Excellent time management and organisational skills
  • Excellent written and verbal communication skills
  • Excellent phone manner
  • High level of accuracy and attention to detail
  • A quick learner
  • Microsoft Office literate
  • A positive and member-focused attitude

Desirable

  • Experience of working in a membership services team / admin role
  • An interest in counselling / therapy
  • Experience of database management
  • Ability to develop processes and procedures

Other information and benefits

  • Starting salary of £21,000 (this goes up after the first year)
  • Free on-site parking
  • Holiday entitlement 20 days (plus Bank Holidays), increasing by one day per full year worked
  • Birthday day off
  • Period between Christmas and New Year off
  • Generous personal pension contribution
  • Opportunity for professional development
  • This is an office-based role and not suited to homeworking (the office is Covid-secured with Perspex screens between desks, hand sanitiser and anti-bac wipes for cleaning contact points)

Please note due to high level of interest in roles within the Societies we will only contact you if you have been short-listed. If you have not heard from us within seven day you will not have been successful this time.

Job Types: Full-time, Permanent

Salary: From £21,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • On-site parking
  • Sick pay

Schedule:

  • Monday to Friday

Work Location: In person

Expected start date: 04/03/2024

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