IT Asset Manager jobs

Job Title: IT Operations Manager

Location: United Kingdom Sotheby's International Realty, Mayfair, London

Hours: Full-time, Monday – Friday - 9:00 AM – 6:00 PM with a 1.5-hour total Break time
Reporting To: IT Manager, Kevin Dominguez

Salary - £55,000 per annum

Job description:

Based in our London office, the Technical Support Manager is responsible for leading and managing the Company’s UK IT operations, technical support function, infrastructure planning, vendor management and operational service delivery across assigned offices, including Mayfair, St. John’s Wood and Knightsbridge. The role carries management responsibility for service delivery standards, operational performance, technical escalations, infrastructure reliability, cybersecurity coordination and implementation of IT operational procedures.

The position involves managing support service delivery, supervising support activities, setting service priorities, managing escalations, overseeing vendor performance, monitoring infrastructure reliability, coordinating cybersecurity and compliance requirements, and leading operational improvements. The role acts as the principal UK liaison between local operations, regional IT leadership, vendors and business stakeholders to ensure continuity of IT services and alignment with the company’s objectives.

The role operates with a high degree of autonomy in managing daily IT & Technical support operations while reporting major technical incidents, critical infrastructure issues, and business-impacting risks to the Head of IT and Chief Operating Officer for strategic guidance and resolution support.

• Oversee and manage the delivery of IT support services to office personnel, business associates and management.
• Manage and oversee technical support services across assigned offices, ensuring timely issue resolution, operational continuity and high-quality service delivery through support staff, and third parties.
• Monitor and oversee the delivery of technical support services, ensuring adherence to service standards and minimizing operational disruption.
• Plan, organise, supervise and prioritise user support activities, coordinating the work of IT support personnel, contractors, and service providers across multiple office locations
• Manage service delivery performance, support deadlines, escalation procedures, response times and operational KPI’s, ensuring business-critical issues are addressed within required timeframes .
• Communicate effectively with all internal and external stakeholders.
• Maintain the operational availability of all computer-related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment, and audio-visual systems.
• oversee setup, installations, testing, maintenance and troubleshooting of IT systems and equipment, providing high-level technical guidance and escalation support where required.
• Take ownership of complex technical incidents, infrastructure failures, and business critical operational risks, providing high level troubleshooting and coordinating resolutions with relevant teams.
• Escalate major technical incidents, infrastructure failures, security concerns, or business-critical technical matters to the Head of IT, providing updates and supporting resolution efforts.
• Oversee IT deployment processes for onboarding, offboarding and operational requirements, ensuring compliance with company security and procedures.
• Coordinate and execute onboarding and offboarding IT requirements, ensuring timely deployment of devices, system access, software, and IT resources.
• Manage preventive maintenance schedules while directly performing system checks, software updates, patching, and operational monitoring to maintain reliability, performance, and uptime.
• Be an effective technical liaison between the leadership team in the UAE and local resources, IT contractors, and service providers in the UK.
• manage relationships with third party IT vendors, telecommunications providers and contractors, monitoring performance and coordinating implementations and issue resolution.
• Perform, maintain, and adhere to company-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IT functions.
• Encourage and promote teamwork between local, regional, and global IT resources.
• Promote and maintain the effective utilization of standardized software applications by internal users.
• Monitor IT operational performance and identify recurring technical issues, infrastructure reliability and service trends, implementing corrective measures and reporting service improvement recommendations to senior leadership.
• Lead the planning, coordination, and execution of IT projects, including office technology upgrades, infrastructure improvements, systems implementation, and operational enhancements.
• Support budgeting, procurement planning and resource allocation relating to UK IT operations.
• Coordinate business continuity planning and disaster recovery preparation for office IT systems.
• Provide high level technical support and assistance outside of normal business hours when required, including weekends and urgent operational incidents.
• Able and willing to travel between offices in Mayfair, St. John’s Wood, and Knightsbridge.

Job Type: Permanent

Pay: From £55,000.00 per year

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 4 years (preferred)
• Customer service: 4 years (preferred)
• Salesforce: 2 years (required)
• Google workspace: 2 years (required)

Work Location: In person