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    • Experience in technical installations, enablement, or support roles.
    • You'll also support the development of our installation teams through practical training,…
    • Confident troubleshooting technical issues and providing hands-on support.
    • Basic first-line IT support experience would also be beneficial.
    • 2 Years IT support experience.
    • To maintain a comprehensive database of all support requests and allocate jobs to appropriate staff.
    • Job Type:* Self-Employed / Subcontractor.
    • Working Hours:* Primarily Night Shifts, with Daytime Work Available.
    • Testing, commissioning and basic fault-finding.
    • Provide high quality customer focused technical support and training to non-teaching and teaching staff and to pupils.
    • Experience of working with iSAMS.
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    • Technical Experience: Demonstrable background in a Level 1 or Level 2 technical support, helpdesk or field engineering environment.
    • At Enlighten AV Ltd, we create engaging audio visual experiences through innovative technology, expert delivery and exceptional service.
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Job Post Details

SmartTEC Enablement Technician
Appello
·
3.9
New Milton BH25 5NN
•
Hybrid work
£37,500 a year
Permanent
Apply on company site

Job details

£37,500 a year
Employee discount, Employee assistance programme, Free parking, Company pension, Private medical insurance, On-site parking
Permanent
Monday to Friday
Hybrid work in Oregon House, BH25 5NN New Milton, United Kingdom

Full job description

️SmartTEC Enablement Technician

Ready to put your technical expertise into action?

Join us as a SmartTEC Enablement Technician, where you'll be at the heart of delivering innovative technology solutions. From hands-on installations and network configuration to troubleshooting and training, you'll play a key role in ensuring our systems perform at their best and make a real difference for our customers.

️Hours: 35 hours per week

Shift pattern: Monday - Friday 09:00-17:00

Salary: £37,500 per annum

Car Allowance: £6,500 per annum

Location: Field Based- North of England

Training : Initial training in New Milton , Hampshire

Start Date : December 2026

This role is a UK based role and any hybrid/remote work must also be within the UK.

Appello Perks :

  • 175 hours holiday rising to with length of service

  • Private Medical Insurance - Individual cover

  • We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

  • 24/7 employee assistance programme with an easily accessible app!

  • Family and friends’ discounts on our services & products

  • Pension Scheme, up to 4% Company matched

  • Free on-site parking

ABOUT YOU

You're a technically minded professional who enjoys getting hands-on with technology and helping others build their confidence and capability. You have experience in installations, technical support, networking, or a related field and can confidently diagnose and resolve issues both remotely and on-site.

You'll bring strong knowledge of IP networking fundamentals, such as routers, switches, DHCP, LAN/WAN configuration, and network troubleshooting. Just as importantly, you're an excellent communicator who can explain technical concepts clearly and deliver engaging training and coaching to colleagues.

You'll thrive in a fast-paced environment, managing your own workload effectively while remaining adaptable and solution-focused. Resilient, organised, and committed to continuous improvement, you're always looking for ways to enhance quality, efficiency, and customer outcomes.

You'll ideally have:

  • Experience in technical installations, enablement, or support roles

  • Strong networking and troubleshooting skills

  • Experience coaching, mentoring, or delivering technical training

  • A recognised technical qualification or equivalent industry experience

  • A full UK driving licence

  • A proactive, customer-focused approach and a passion for technology

Most importantly, you're someone who enjoys making technology work seamlessly for customers while helping others develop their technical skills and confidence.


️THE ROLE

Are you passionate about technology and enjoy solving problems in the field? As a SmartTEC Enablement Technician, you'll play a key role in delivering high-quality SmartTEC installations, providing technical expertise, and supporting our installation teams across the UK.

This is a hands-on, field-based role where no two days are the same. You'll provide technical support during installations, troubleshoot networking and device issues, configure IP-based systems, and help ensure every installation meets the highest standards. You'll also support the development of our installation teams through practical training, coaching, and knowledge sharing.

Working closely with engineers, installers, and internal stakeholders, you'll identify opportunities for continuous improvement, maintain accurate technical records, and help drive operational excellence. If you enjoy combining technical expertise with problem-solving and supporting others to succeed, this could be the perfect opportunity for you.

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at the Appello - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

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