IT Business Relationship Manager jobs

About Us

We are a fast-growing telecommunications business with over 30 years of experience supporting SMEs across the South East and beyond. Our customers trust us with their connectivity, voice, and mobile services — and now we're taking the next step.

We have just launched a brand new IT services division, offering managed IT support, Microsoft 365, device management, and cybersecurity to our existing customer base and new prospects. This is a ground-floor opportunity to be the person who builds that business.

The Role

We are looking for a driven, experienced IT sales professional to join us as our IT Business Development Manager. This is a new role, created specifically to grow our IT services offering — which means you will have real autonomy, a warm base of existing customers to sell into, and the full backing of an established business behind you.

You will be responsible for generating new IT services revenue, managing the full sales cycle from first contact to close, and working closely with our operations and technical teams to ensure customers get exactly what they're promised. You will be the face of our IT division.

What You'll Do

• Proactively identify and develop new IT services opportunities within our existing telecoms customer base
• Generate new business through networking, referrals, and self-sourced leads
• Manage the full sales cycle — from qualification and needs analysis through to proposal, negotiation, and close
• Conduct face-to-face and virtual meetings with SME decision-makers to present our IT services portfolio
• Build and maintain a strong pipeline using our CRM — accurate forecasting is essential
• Work closely with the IT Manager and technical team to ensure proposals are deliverable and commercially sound
• Gather customer IT bills and benchmarking information to build compelling, evidence-based proposals
• Represent the business at networking events and trade opportunities where relevant
• Feed market intelligence back to the leadership team to help shape the product roadmap

Essential Requirements

• Proven track record in B2B IT services sales — you must have sold IT, not just technology
• Experience selling to SMEs — you understand the decision-making process and buying cycle
• Strong knowledge of Microsoft 365, managed IT support, and cybersecurity products
• Confident presenter — comfortable at board level and with business owners
• Experience managing a full sales cycle from prospecting to close
• Self-motivated and target-driven — you don't need to be managed to perform
• Excellent communication and relationship-building skills
• CRM literacy — you keep your pipeline up to date without being chased
• Full UK driving licence

Desirable Requirements

• Background in a managed service provider (MSP) environment
• Experience selling Microsoft CSP licencing
• Familiarity with telecoms or converged IT/telecoms solutions
• Existing network of SME contacts in the South East
• Experience working alongside a technical pre-sales or solutions team
• Knowledge of cloud backup, RMM, or endpoint management products

We are not looking for someone who has only sold hardware or software licences. We want someone who has sold a managed IT service — someone who understands the consultative sale, the importance of relationships, and what it means to have your name on a customer account.

What's in it for You?

Bonus

Your earning potential grows with your results — no ceiling

Growing business

Be part of something being built from the ground up — real opportunity to shape the role

Warm customer base

30 years of existing relationships to cross-sell into from day one

Full back-office support

Technical, billing, and operations teams behind you so you can focus on selling

Clear progression

First senior IT sales hire — direct route to Head of IT Sales as the team grows

Hybrid working

Flexibility to work from home and in the office — we trust you to manage your own diary

Why Now?

This is not a role where you'll be the tenth person in a mature sales team working someone else's territory. You will be the first dedicated IT BDM in this business — which means you get to shape how we go to market, build the processes, and establish the relationships that will define this division for years to come.

The customer base is already there. The backing is already there. The services are already built. We just need the right person to go and sell them.

How to Apply

Send your CV along with a brief covering note — tell us what you've sold, who you've sold it to, and why this role interests you.

Pay: £50,000.00-£60,000.00 per year

Ability to commute/relocate:

• Worthing BN11 1HJ: reliably commute or plan to relocate before starting work (required)

Experience:

• B2B IT Sales: 4 years (required)

Willingness to travel:

• 75% (required)

Work Location: Hybrid remote in Worthing BN11 1HJ